Consumer Insight Advisor

Job Summary :

The Consumer Insight Advisor leads and manages Consumer Experience (CX) initiated research projects (Quantitative and Qualitative) from beginning to end including primary and secondary research. Works with Market Leaders to leverage insights and drive improvement strategies and action plans based on research learnings.

Essential Functions :

• Manages satisfaction surveys and other research for a defined line of business
• Analyze and interpret surveys results and other forms of member feedback to identify strengths and opportunities
• Leverage knowledge of best practices and industry standards for driving improvement strategies
• Socialize insights and work with business owners to create action plans for improvement, based on surveys and other Consumer Experience (CX) data
• Collaborate with business owners to identify and prioritize enterprise wide improvement opportunities around member satisfaction
• Build cross functional partnerships with key stakeholders within the enterprise
• Cultivate an environment that focuses on and encourages member-centric feedback and improvements
• Produce deliverables that translate the story into an easily readable format for internal audiences.
• Collaborate with other CX Insight Managers to develop Drill Down research to provide deeper and more actionable insights.
• Analyze data to determine trends and direction for departmental research
• Ensure consistency of internal messaging, both in writing and design that reflects the CareSource brand
• Establish best practices to maximize positive, consistent consumer experiences (Consumer Engagement)
• Perform any other job related instructions, as requested

Education and Experience :

Competencies, Knowledge and Skills :

Licensure and Certification :

Working Conditions :

Compensation Range :

$70,800.00 - $113,200.00 CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type : Salary

Competencies :

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.

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