AI Content Team Leader (Content Design) Job at Intuit in San Francisco

Overview

The Global Business Solutions Group (GBSG) Digital Experience team is looking for an AI Content Team Leader to help deliver next-gen AI-first content experiences across all products in our QuickBooks ecosystem. You’ll manage a team of content designers and work closely with PMs, AI, Engineers, and Design Researchers to shape content creation and management in the age of AI in order to deliver best-in-class content for our customers.

Each year we help millions of customers find answers to their questions and get the job done through our Customer Success digital channels. We want to wow them with proactive, intelligent and intuitive solutions that are fueled by amazing content and knowledge harvested from multiple sources. We work in a fun, dynamic, and fast-paced environment where we succeed as a team. If you’ve got what it takes, we’d love to hear from you! Please note that Intuit is following a hybrid work environment, requiring in-office on average 3 days a week.

What you’ll bring

• Master’s degree in Computer Science, Human-Computer Interaction, Cognitive Science, Linguistics, or a related field, or equivalent experience preferred
• 5-10 years of experience with content creation, technical writing, artificial intelligence (NLP, ML, GenAI), computational linguistics, or related fields
• 3-5 years of experience as manager of content designers
• Significant experience with content management systems, digital publishing tools, modular, structured content (e.g., DITA, WP Gutenberg blocks), and UX design principles
• Exceptional ability to think across various content types & formats, and personalize experiences to different audiences, channels and touchpoints
• Strong knowledge of AI / LLMs and how they work : training, source content, prompts, output evaluation, etc.
• Ability to understand and implement content-related processes and standards to maximize velocity, content effectiveness and outcomes
• Excellent organizational and time management skills, with the ability to work independently, and manage multiple projects simultaneously
• Proactive and creative approach to problem-solving and the ability to adapt to changing priorities and deadlines
• Understanding of SEO, taxonomies / ontologies, and other content systems in order to improve retrieval, discovery, navigation, etc.
• Command of writing fundamentals, including style, grammar, and information architecture
• Good understanding of help systems, design systems, usability, accessibility, modularity, and framework
• Ability to quickly synthesize and extrapolate data
• Strong interpersonal and collaboration skills and interest in coaching others
• Strong ability to plan, prioritize, and carry out complex projects with attention to detail
• Team player willing and able to pitch in whenever and wherever needed

In This Role, You Will

Intuit provides a competitive compensation package with a strong pay-for-performance rewards approach. The expected base pay range for this position in Southern California is $177,000 - 239,500 and in the Bay Area is $191,500 - 259,000. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. Intuit conducts regular pay equity analyses to ensure fairness.

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