Administrative Assistant

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Admin Assistant / Program Coordinator

Location

Duarte, CA

Hourly Pay

$19 / hr

Schedule

8am-5pm

The Admin Assistant is primarily responsible for coordinating multiple services within the Lab Outreach Program. This role involves maintaining strong working relationships with clients, staff, patients, physicians, and vendors to support continued program growth. The Coordinator ensures efficient and accurate processing of specimens and paperwork, while adhering to departmental procedures and confidentiality requirements.

Key Responsibilities

• Serve as a liaison and client service representative for Outreach (non-patients) and the 30+ Community Clinics, handling specimen collection, logistics, supplies, pricing, report status, and processing.
• Maintain confidentiality of specimens and paperwork received.
• Enhance customer relations by following up on sample requests, documenting appropriately in the database, conducting on-site visits, and promoting test offerings.
• Handle laboratory orders and ensure accurate billing information for testing.
• Process material requests from outside facilities for secondary diagnosis confirmation.
• Review and maintain all Outreach work queues on a daily basis.
• Initiate billing processes, generate invoices for Lab Outreach clients, and follow up on payment status.
• Partner with Patient Financial Services (PFS) and the Medical Foundation Authorizations department to resolve billing issues and verify authorization approvals for testing.

Minimum Qualifications

Additional Information

This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!

INDBH

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Administrative

Industries

IT Services and IT Consulting

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