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Microsoft Endpoint Configuration Manager

Microsoft Endpoint Configuration Manager

Nalu FederalBexar, TX, US
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Job Description

Job Description

Nalu Federal is a subsidiary company of the Kanaka Foundation - An NHO who's mission is to support Native Hawaiians.

You will receive a comprehensive benefits package that includes :

  • Health insurance
  • Dental insurance
  • Vision insurance
  • Pet insurance
  • Annual membership to Costco or Sam's
  • 401K
  • ...and much, much more!

Position Description :

Provide SCCM Packaging services and patch management support services for enterprise servers; implement, update, and maintain enterprise level configuration management products; analyze the current enterprise configuration management implementation and provide a status report before and after remediation actions are engineered and executed; validate deployment plans for compliance within existing performance limitations of the enterprise servers' software; troubleshoot sites experiencing configuration management problems and document.

Additional Duties :

  • Provide Tier 2 support services as required to maintain and troubleshoot enterprise level products and services, including hardware (servers, clients, mobile devices) and software (Microsoft AD, Exchange, SCCM, SCOM, DAR, BES, Boxtone), used to support systems worldwide. In addition :
  • Troubleshoot and resolve SCCM issues related to server patches and configurations supporting, but not limited to, scheduled maintenance events.
  • When required, remotely access government equipment to resolve issues, and escalate to Tier 3 as necessary.
  • Manage trouble ticket queues; perform trend and root-cause analysis to resolve groups of trouble tickets; and document efforts in trouble ticket system.
  • Monitor enterprise assets via SCOM and WhatsUp Gold (WUG), and other related applications, during maintenance events; ensure core services are restored to normal production levels post maintenance window; and create and distribute Situational Reports and Executive Summary documents for critical service outages post maintenance window where necessary
  • Adhere to proper security and certification procedures, such as the DoD Information Assurance Certification and Accreditation Process (DIACAP), the Certificate of Networthiness (CoN) and Risk Assessments. The CSP shall enforce security, ensure proper security and system access authorizations are granted, and provide documentation to achieve and maintain Approval to Operate (ATO) according to DoD, Army, MEDCOM, and MHS requirements
  • Maintain the enterprise server infrastructure by conducting, at a minimum, health checks, connectivity troubleshooting, bandwidth and alert monitoring; configure and adjust tools and components for conditions as determined to impact performance and scalability; build, deploy, and configure servers, End User Devices (EUD), and other related machines and components; work with hardware and software vendors to resolve complex issues
  • Communicate effectively both orally and written with customers, stakeholders, and technical specialists. Effectively lead detailed technical discussions and develop and present required briefing materials to ensure the customer's needs are met in accordance with DoD, Army, MEDCOM, and MHS requirements; participate in technical working groups strategizing for future requirements and propose architecture enhancements based on business needs.
  • Provide accounting for work accomplished on assigned projects and any other work related tasks via a Weekly Activity Report to be submitted to project manager.

    • Preferred Skills :

  • 3-5 Years of Experience with SCCM administration
  • Experienced with DoD Networks

    • Requirements :

  • NACLC or higher background investigation preferred.
  • Security + Certification required
  • Computing environment required within 6 months

    • Nalu Federal is an Equal Opportunity Employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, national origin, marital status, sex (including pregnancy), gender identity or expression, age, disability, veteran status, sexual orientation, genetic information (family medical history), or any other status protected by federal, state or local laws. EEO / AA employer / Vet / Disabled.

    Job Posted by ApplicantPro

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