Member Service Representative - Fraud (NFCU)

Are you a people person who loves helping others? Do you thrive in a fast-paced, supportive environment where your voice matters? If so, we'd love to meet you!

As a Member Service Representative, you'll be the friendly face (or voice!) of our organization-helping members with questions, resolving concerns, and making sure every interaction leaves them smiling. You'll be part of a collaborative, remote-first team that values empathy, communication, and continuous growth.

• What You'll Do :
• Provide exceptional support to members
• Answer inquiries, resolve issues, and guide members through our services
• Maintain accurate records and follow up on open cases
• Collaborate with teammates and leadership to improve the member experience
• Bring positive energy and a problem-solving mindset to every interaction
• What We're Looking For :
• Excellent communication skills in English (verbal and written)
• A passion for helping people and solving problems
• Strong attention to detail and organizational skills
• Comfortable using technology and learning new tools
• Previous customer service experience is a plus-but not required!
• Must be flexible with shifts available
• Job Details :

Position Title : Member Service Representative - Fraud Department

Location : Pensacola, Florida

Placement Type : Contract to Hire (no contract end date!)

Work Setting : On site training until released to Hybrid setup (2 days on site and 3 days work from home)

Pay rate : $17.50 per hour

Shift Schedule : Flex

Training Duration : 2-3 months

• No time off during training
• Shifts available : ( 2 days off; 1 fixed day off + 1 rotating day off)
• Mon - Sat

3 : 00PM - 12 : 30AM

12 : 00PM - 9 : 30AM

• Sun - Fri

1 : 00PM - 10 : 30PM

1 : 30PM - 11 : 00PM

2 : 30PM - 12 : 00PM

• Shift preferences will be taken into consideration but will not be guaranteed
• Ready to Join Us?

We're excited to meet people who are passionate about making a difference. If that sounds like you, click Apply Now and let's start the conversation!

• Pay and Benefits

The pay range for this position is $17.50 - $17.50 / hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following :

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off / Leave (PTO, Vacation or Sick Leave)
• Workplace Type

This is a hybrid position in Pensacola,FL.

• Application Deadline

This position is anticipated to close on Oct 24, 2025.

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About TEKsystems :

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.