Sr. UX Researcher Job at Medium in San Francisco

Overview Your role in our mission

We\'re seeking an experienced Sr. UX Researcher to lead research initiatives that connect us deeply with our users and uncover insights that drive meaningful product improvements. As a senior member of our product organization, you\'ll shape our UX strategy, mentor other UXers, and collaborate with cross-functional teams to ensure user-centered decision making across the organization. You\'ll be responsible for establishing research best practices, selecting appropriate methodologies for complex problems, and translating research insights into strategic recommendations that align with business objectives. Your expertise will help ensure we\'re building the right solutions that address real user needs and pain points.

Responsibilities Lead and execute a variety of research methods including qualitative interviews, usability testing, contextual inquiry, journey mapping, surveys, and quantitative benchmarking

Design and implement comprehensive research plans for complex projects in a fast-moving environment

Mentor junior UXers and evangelize research best practices across the organization

Regularly present at Town Hall and All Tech meetings

Synthesize research findings into actionable insights and effectively communicate them to stakeholders

Collaborate with design, product, marketing, and engineering teams to incorporate user insights throughout the product development process

Expand our research repository to make insights accessible and usable by the broader organization

Partner with analytics teams to combine qualitative insights with quantitative data for a holistic view of user behavior

Proactively identify research opportunities that could improve product strategy and user experience

Advocate for user needs in strategic planning and prioritization discussions

Qualifications Bachelor\'s degree in Human-Computer Interaction, Statistics, Economics, Psychology, Anthropology, Cognitive Science or related field, or equivalent industry experience

5+ years of UX Research experience from planning to execution, with demonstrated impact on product decisions

A work history in the financial services industry is preferred

Expert knowledge of various research methodologies and when to apply them effectively

Strong leadership skills with eagerness to mentor junior UXers and influence stakeholders

Excellent communication skills with ability to translate research findings into compelling stories and actionable recommendations

Experience with research repository tools (e.g., Dovetail) and participant recruitment platforms

Comfort working in an agile environment and adapting research approaches to support rapid iteration

Ability to balance strategic research initiatives with tactical needs

Experience collaborating with data analysts to connect qualitative insights with quantitative metrics

Willingness to manage parts of ResearchOps and self-serve recruitment

Proficiency with analytics software like Heap, PostHog, or similar is preferred

What we offer The opportunity to collaborate with a team of creative, fun, and driven colleagues on products that have an immediate and significant impact on people\'s lives

The opportunity to work in a fast-paced environment with experienced industry leaders

Flexible time off, comprehensive health coverage, competitive salary, paid parental leave, and other wellness benefits

A bevy of other perks including Udemy access, childcare assistance, pet insurance discounts, legal assistance, and additional discounts through Perkspot

Interview process Recruiter Call : A brief screening to discuss your experience and initial questions

Department Interview : Deeper dive into technical skills and project alignment with the Hiring Manager or team member

Case Study Round : Analyze a real-world problem, propose solutions, and present findings, evaluating analytical, strategic thinking, and presentation skills

Team / Virtual Interview : Meet team members for collaborative discussions, problem-solving, or technical exercises

Salary : $165,000 - $200,000 a year

Compensation details : The salary for this position is $165,000 - $200,000 annually, plus bonus and generous benefits. In determining your salary, we will consider your location, experience, and other job-related factors.

About Us

Prosper was founded in 2005 as the first peer-to-peer marketplace lending platform in the U.S. to connect people who want to borrow money with those who want to invest. Prosper has helped more than 2 million people gain access to affordable credit with over $27 billion in loans originated. Our mission is to help our customers advance their financial well-being through products including personal loans, credit, HELOC, and HELoan. We value accountability and cross-functional teamwork to encourage innovative thinking and deliver on our mission.

We\'re committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We value diverse ideas and perspectives and strive to hire the very best. Join a leading fintech company that\'s democratizing finance for all.

Our Values Diversity expands opportunities

Collaboration creates better solutions

Curiosity fuels our innovation

Integrity defines all our relationships

Excellence leads to longevity

Simplicity guides our user experience

Accountability at all levels drives results

Website : www.prosper.com

Our Story & Team / / Our Blog

Applicants have rights under Federal Employment Laws.

Family & Medical Leave Act (FMLA)

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

California applicants : please view our California Consumer Privacy Act notice for applicants.

Prosper is committed to an inclusive and diverse workplace. All aspects of employment will be based on merit, performance, and business needs. We do not discriminate on any protected status. Prosper will consider qualified applicants who are non-US citizens and will provide green card sponsorship.

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