Training Supervisor (Central Billing Office) - Boynton Beach, Florida

Overview

We have an exciting opportunity to join our team as a Training Supervisor. The Training Supervisor will oversee and support the training program by coordinating and delivering training program requirements for the Central Billing Office in Boynton Beach, FL. At the fundamental level of the role, the Training Supervisor is responsible for directly supporting the Trainers on the training team while assisting in day-to-day supervision of training performance and assigned tasks. The Training Supervisor's primary objectives will be to ensure the Training Team is continuously and timely completing all training and assigned tasks. The individual will also be responsible for identifying trending training areas of opportunity, working closely with operations, QA, and practice relations to communicate areas of opportunity.

Responsibilities

• Assess and contribute to the Training Program for the Access Centers by regularly reviewing program materials, ensuring processes are documented and updated, validating completion of fundamental coaching to trainers, and leading various meetings.
• Act as the subject matter expert for questions pertaining to patient experience and the Training Program, responding to first-level inquiries, questions, and escalation of issues.
• Represent the Training team by going to various meetings and site visits to support ongoing initiatives, provide updates, and guidance as needed. This includes traveling to NY and NV.
• Assist with coaching and development for Trainers, including onboarding, coaching, and feedback related to execution of job responsibilities, and action plans for knowledge and skill enhancement.
• Work in partnership with the QA team and Operations team to identify additional training opportunities or training needs, including workflow optimization opportunities.
• Develop, maintain, and approve related curriculum, quick reference guides, instructor / participant guides, business case exercises, job aids, etc.
• Conduct trainings, as needed.
• Conduct follow-up studies of completed training to evaluate and measure results.
• Manage performance and administer improvement plans and / or corrective action as appropriate.
• Demonstrate behavior consistent with NYU FGP mission, vision, goals, objectives, and patient care philosophy.
• Provide an excellent experience to NYU FGP patients, customers, and providers.
• Demonstrate regular, consistent, and punctual attendance.
• Adheres to Access Center policies and procedures.
• Perform other duties as assigned, particularly as it relates to the start-up demands of this new Contact Center. All those in leadership roles are expected to take on additional duties as necessary.

Minimum Qualifications

Preferred Qualifications

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Langone Florida provides its staff with a comprehensive benefits and wellness package, including a robust support system for career development, family needs, retirement planning, and work-life balance. The program focuses on physical, mental, nutritional, sleep, social, financial, and preventive well-being. This benefits package supports employees and their families.

NYU Langone Florida is an equal opportunity employer and committed to inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration. Applications must be completed online.

View Know Your Rights : Workplace discrimination is illegal.

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