Medical Receptionist

Job Description

Job Description

Salary : $16.00 $25.00 per hour, commensurate with experience

ABOUT FREEDOM HEALTH SYSTEMS, INC. :

Freedom Health Systems, Inc. is a multidisciplinary healthcare organization providing high-quality outpatient behavioral health and primary care services. We are committed to accessible, compassionate, and efficient care, supported by an integrated team of providers, administrators, and support staff working collaboratively to meet the needs of individuals and families across the region.

POSITION TITLE : Medical Receptionist

ALTERNATE TITLE(S) : Front Desk Coordinator, Patient Services Specialist, Clinical Support Assistant

COMPANY : Freedom Health Systems, Inc.

DIVISION : Operations

DEPARTMENT : UNIT :

BENEFITS PACKAGE : Eligible (W-2) Health, vision, dental, PTO, and training opportunities

WORK SCHEDULE : Full-time, Monday Friday; occasional weekend or evening hours based on clinic needs

ACCOUNTABLE TO : Operations Manager 2

ACCOUNTABLE FOR : Delivering exceptional front office and clinical support services in compliance with CARF and COMAR standards; supporting Family and Psychiatric Nurse Practitioners with patient care and documentation

CLASSIFICATION : W-2 Hourly

COMPENSATION RANGE : $16.00 $25.00 per hour, commensurate with experience

ANTICIPATED TRAVEL : None (on-site position)

SUMMARY OF POSITION RESPONSIBILITIES :

The Medical Receptionist / Medical Assistant is a dual-role position that provides both administrative and clinical support in a multidisciplinary outpatient setting. This staff member is the first point of contact for patients and visitors, ensures smooth front desk operations, and provides direct clinical support to both Family Nurse Practitioners (FNPs) and Psychiatric Nurse Practitioners (PMHNPs). Duties are performed in compliance with CARF, COMAR, and HIPAA standards, supporting quality assurance, care delivery, and documentation requirements.

SCHEDULED DUTIES AND RESPONSIBILITIES :

Front Desk and Administrative Duties

• Greet patients and visitors professionally and courteously
• Check in patients, verify insurance coverage, collect co-pays, and confirm contact information
• Schedule, cancel, and reschedule patient appointments using the EHR system
• Answer phones and respond to inquiries or route calls to appropriate team members
• Maintain order and cleanliness of the front desk and waiting area
• Scan, upload, and organize patient documents in compliance with CARF documentation standards
• Ensure appointment reminders are sent via text, phone, or email
• Maintain confidentiality of all protected health information (PHI) per HIPAA standards

Medical Assistant Support (Primary and Behavioral Health)

Compliance & Quality Standards (CARF / COMAR)

UNSCHEDULED DUTIES AND RESPONSIBILITIES :

The Safety Officer will be responsible for maintaining the facility or organizational Safety Binder that contains all safety policies, a grid of scheduled and required safety activities, all forms for conducting and documenting safety activities, and completed documentation of all safety activities that include recommended areas of improvement and the date and details regarding the improvements completed.

The Safety Officer will be responsible for obtaining and facilitating an annual external inspection, obtaining a copy of the inspection report along with the criteria used for the inspection (if not included on the inspection report), clarifying with the inspector all recommendations for improvement made on the report, placing a copy in the clinic safety binder, making a copy of the report for presentation, and reporting the results to the appropriate team, committee, and / or manager.

The Safety Officer is responsible for completing a quarterly self-inspection and required documentation and submitting / presenting the reports to the appropriate team, committee, and / or manager.

All self-inspection reports and correction activities will be reviewed by the appropriate team, committee, and / or manager, and noted in meeting documentation. The Safety Officer will report the results of the self-inspections, follow-up activities, and their recommendations for improvements to the appropriate team, committee, and / or manager to ensure the organization utilizes the information to increase the level of safety throughout its operations.

The Safety Officer will maintain a record of all inspection documentation and reports, including recommendations and corrections made, and all meeting minutes that correspond with the specific inspection and resulting improvement activities.

Emergency Preparedness Responsibilities

The Safety Officer will be responsible for the following emergency preparedness activities :

Training and Education Responsibilities

The Safety Officer will provide and / or coordinate initial and ongoing health and safety training for all employees. Within this role, cooperation with the organizations Human Resources Department and / or Training Designee will support the development of training materials, protocols, and documentation of completed safety orientation or ongoing safety training.

The Safety Officer will receive training, supported by Freedom Healthcare, LLC and Lighthouse Behavioral Health Center, LLC, based on the assessed safety needs of the organization and the educational needs of the individual responsible for organizational safety.

PHYSICAL DEMANDS :

WORKING CONDITIONS :

COMPETENCIES AND SKILLS :

EDUCATION / TRAINING / QUALIFICATIONS :