Pension Processor Level 1

Job Description

Job Description

Description :

JOB TITLE : Pension Processor, Level 1

REPORTS TO : Pension Department Head

DEPARTMENT : Pension

POSITION TYPE : Hourly, Non-Exempt

BARGAINING UNIT : Bargaining Unit

SEIU Healthcare IL Benefit Funds is a dynamic benefits administration organization committed to providing the highest quality health and retirement benefits in the most financially responsible manner, while always acting in the best interest of the union members. The Fund serves over 20,000 union workers in the Nursing Home, Home Care, Child Care, and Personal Assistant industries with the delivery of health and pension benefits. Our employees epitomize the Fund’s core values of quality service, interdependence, effectiveness, and accountability, and forge an alliance with one another to carry out our shared mission and common agreements for those we serve.

Position Summary :

The Pension Processor, Level 1 analyzes and calculates various pension benefits by applying the appropriate tax rules under the IRS, the federally governed rules under ERISA, and rules and regulations of the plan. May perform administrative duties including communicating with members, responding to pension benefits inquiries, and obtaining notarized documents in completion of the pensioner files. Assists with and sometimes leads special projects to support the administration of the Pension Fund.

This position will need to effectively communicate internally with the Contribution and Eligibility department, Finance department, Member Service department to understand and execute the interdepartmental workflows; and externally with employers, the union, members, and potentially with the Fund’s professional vendors.

The Pension Processor, Level 1, will be responsible for the following :

Key Duties and Responsibilities :

• Review pensioner applications and supporting documents to determine benefit eligibility and completeness of information provided; follow-up with members to complete the application process if needed
• Independently provide customer service by responding to and documenting telephone and / or written inquiries, including more difficult or complex inquiries from retirees and pensioners
• Calculate and communicate the final estimated amounts to members
• Request necessary documentation and information from unions, employers and the Social Security Administration to expedite processing, some of which may be in a backup role
• Analyze credited service history for various scenarios including applicable pension calculations for members applying for disability pension benefits and attaining retirement age (i.e. 65 and 73) - Required Beginning Dates (RBDs)
• Record and enter member status into the tracking system to track progress of member files such as pensioner completed, incomplete, denials, disabled, pended, RBDs, vested benefit future payments, complete payments, and beneficiaries
• Prepare requested data to the Fund actuary and auditor on pension calculation, lump sums, and death claims
• Assist with and / or coordinate special projects as assigned by management
• Act as Pension Technology Liaison for the benefit administration system, including organizing weekly meetings, maintaining the open items list, follow up with vendor consultants on projects, scope of work orders and raise system concerns
• Support leadership with back-up needs of Pension Processor, Senior Level to reconcile monthly additions and deletions in the pensioner monthly check run; evaluate and analyze variances and balance final payment amounts with interdepartmental reports to the Accounting department
• Attend and participate in various meetings, including monthly All Staff meetings, department meetings, training sessions, task force or committee meetings, and other meetings as deemed appropriate to share, discuss, and solution for question or error trends, as well as identify potential process improvements
• Create one-on-one (1 : 1) agendas using the Purpose, Outcome and Process (POP) Model and thorough notes must be kept for each meeting
• Back-up all duties of the Pension Clerk as needed

Privacy and Security Responsibilities :

This position requires employee to handle Personal Identifiable Information (PII) and potentially Protected Health Information (PHI) for our members. You will be responsible and accountable for maintaining the confidentiality, integrity, and availability of all PII and PHI. Report any suspected identity or HIPAA violation or breach to our HIPAA Privacy and Security Officer.

Requirements :

Education Requirements :

Job Requirements :

Preferred Skills :

Career Development & Continuing Education Opportunities : Yes

Benefits :

SEIU Healthcare IL Benefit Funds offers comprehensive health benefits (medical, dental and vision coverage) for employees and eligible dependents, including no employee premium option for employee only; competitive compensation; generous holidays and PTO policies; and a pension retirement plan.

Diversity creates a healthier atmosphere : SEIU Healthcare IL Benefit Funds is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

The SEIU Healthcare IL Benefit Funds vision is to create a more just and equitable society that fosters a lifetime of quality healthcare and financial security for all. We hope that our social justice values and the responsibility we take to operate a socially conscious organization aligns with your professional desire to contribute and serve with purpose.