Bilingual Customer Service Coordinator

A company is looking for a Bilingual Customer Service Coordinator.

Key Responsibilities

Field inbound calls from customers, assisting with inquiries and service-related questions

Resolve issues by researching and providing information, implementing solutions, and escalating unresolved problems

Maintain call center database and keep equipment operational by following established procedures

Required Qualifications

High School Diploma or equivalent

Minimum of one year of Customer Service or Call Center experience

Bilingual in Spanish is required

Ability to work in a structured environment and adhere to regulatory and compliance requirements

Proficiency with MS Word, Excel, and Outlook; PC literacy is required