Senior TechOps Manager

Splunk is looking for a Senior Manager to provide day-to-day leadership in our Splunk Cloud TechOps FedRAMP team. This position is responsible for overseeing the operational infrastructure and delivery of Splunk’s SaaS customer facing systems.

As a Senior Manager of TechOps, you'll lead a team responsible for building and running our distributed systems at scale in production, supporting and monitoring our rapidly growing Cloud Platform. You'll utilize metrics to plan, implement, automate, and continually improve processes that lead to an improvement in overall MTTR.

Responsibilities :

• Solve issues and participate in on-call support, ensuring stability and performance of the Splunk Cloud environment
• Define and oversee TechOps projects to ensure quality and alignment with business goals
• Collaborate with partner teams to identify and address gaps and opportunities within the business
• Partner with our NOC, Support, and SRE teams to deliver agile, highly automated capabilities to monitor applications and our cloud infrastructure
• Drive automation and software-defined approaches to reliability and availability as well as change management
• Work closely with various groups within Operations to drive efficiencies including authoring of internal tools, runbooks, and advising on best practices
• Represent the TechOps team in meetings regarding process changes and recommendations on new procedures and executions
• Work with your peers across the organization to handle customer escalations, incidents, or dependent release activities
• Act as a liaison between NOC, SRE, monitoring teams, support, and leadership for new processes, tools and knowledge transfers
• Provide incident and escalation lead responsibilities, contribute to post incident reviews, and follow through with action plans
• Lead and mentor a team of high performing engineers while fostering a strong team culture of innovation, collaboration, continuous improvement, and a customer focused mentality.

Requirements :

You must be eligible to support up to FedRAMP High / IL5 environments. We are a 24 / 7 Operations team which might require you to work nights, weekends, and holidays as operationally required to service our growing customer base.

You will be leading a team responsible for modernizing the Splunk Cloud FedRAMP Moderate fleet under the Cloud Operations - Technical Operations FedRAMP organization.

Annual Base Pay : $257,400 - $302,500 USD

Splunk offers quality medical, dental and vision insurance, a 401(k) plan, short and long-term disability coverage, basic life insurance, and numerous wellbeing offerings.

Splunk, a Cisco company, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

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