Supervising Communications / Operations Dispatcher

Supervising Communications / Operations Dispatcher

This is a continuous filing exam. Next filing cut-offs are at 5 : 00 pm on : 9 / 26 / 25, 10 / 17 / 25 (final)

Under direction, the Supervising Communications / Operations Dispatcher supervises, assigns, reviews, and participates in the work of staff responsible for the use and operation of communication and dispatching equipment consisting of radio, telephone, and data terminals; receives, evaluates and responds to requests for emergency and non-emergency services by contacting or dispatching necessary medical, fire, law enforcement or other County personnel and equipment; ensures work quality and adherence to established policies and procedures; and performs the more technical and complex tasks relative to the assigned area of responsibility.

Knowledge of principles and practices of supervision, discipline, leadership, mentoring, and training; team dynamics and team building; applicable federal, state, and local laws, codes, and regulations; operational characteristics, services, and activities of dispatching emergency and non-emergency calls; office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, databases, and other specialized applications related to area of assignment; English usage, spelling, grammar, and punctuation; communications center procedures and protocol; budgetary principles and / or concepts; operations and capabilities of communications center equipment such as multiple channel radio receivers and transmitters, computer based phone systems, and alarm signaling devices; current principles, practices and procedures of public safety dispatching; effective report writing techniques.

Ability to select, supervise, train, and evaluate staff; plan, coordinate, assign, and review the work of subordinate staff; investigate and resolve disciplinary issues; work independently, prioritize work, coordinate activities and meet critical deadlines; monitor and interpret budgets and other financial documents; develop and maintain cooperative, effective working relationships with others; communicate clearly and concisely, both verbally and in writing; interpret and apply applicable federal, state, and local laws, codes, and regulations; apply customer service skills, including the identification of customer needs and follow up to ensure customer commitments have been met; collect and compile a variety of data and information; prepare records and reports; exercise judgment, tact, and common sense in resolving difficulties and problems in the communications center; operate a variety of computer, telecommunications, video and other equipment, including keyboarding rapidly and accurately; remain sufficiently calm, analyze information, and make effective decisions under emergency conditions; read, understand and apply a variety of data, visual information, maps and computer screens; receive and transmit information accurately.

Minimum Qualifications : Three years of full time, paid experience as a fire, radio or communications dispatcher in a call center environment. Experience must include operating a variety of communication equipment including multiple channel radio receivers and transmitters, computer based phone systems, and alarm signaling devices.

Note : If the word "experience" is referenced in the minimum qualifications, it means full-time paid experience unless the minimum qualification states that volunteer experience is acceptable. Part-time paid experience may be accumulated and pro-rated to meet the total experience requirements.

General Qualifications : Criminal History and Background Checks; License Requirement; Certification Requirement; Age Requirement; Special Access; Physical Requirements; Working Conditions; Probationary Period