IT Support Specialist

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Be at the center of AI

About Anaconda

Be at the center of AI

Anaconda is built to advance AI with open source at scale, giving builders and organizations the confidence to increase productivity, and save time, spend and risk associated with open source. 95% of the Fortune 500 including Panasonic, AmTrust, Booz Allen Hamilton and over 50 million users rely on the value The Anaconda AI Platform delivers through a centralized approach to sourcing, securing, building, and deploying AI. With 21 billion downloads and growing, Anaconda has established itself as the gold standard for Python, data science, and AI and the enterprise-ready solution of choice for AI innovation. Anaconda is backed by world-class investors including Insight Partners.

Here is why people love most about working here : We're not just a company, we're part of a movement. Our dedicated employees and user community are democratizing data science and creating and promoting open-source technologies for a better world, and our commercial offerings make it possible for enterprise users to leverage the most innovative output from open source in a secure, governed way.

Summary

As an IT Support Specialist Level 2, you will be dedicated to delivering a seamless onboarding experience for new hires, focusing on initial setup, tool configurations, and early-stage issue resolution. You will support critical platforms, including Google Workspace, Okta, Slack, Zoom, Jira, Jira Service Management (JSM), Confluence, Kandji (MDM), Office 365, 1Password, and Cloudflare. Proficiency in Jira, JSM, and Confluence is required to support our ticketing and knowledge management processes effectively.

This role requires adaptability to support a tech stack of over 200 tools and thrive in a hyper-growth environment. While we are a remote-first company, this position requires you to be in our Austin office at least one day a week to assist with onsite onboarding and IT needs. Certifications in ITIL, Okta, AWS, or Scrum are a plus.

What You'll Do

• Onboarding Support & Setup :
• Act as the main IT support contact for new hires, both remotely and onsite, guiding them through setup and configurations for core systems and tools.
• Configure accounts and access for Google Workspace, Office 365, Okta, Slack, Jira, JSM, Confluence, Kandji, and other systems, ensuring a seamless onboarding experience tailored to each new hire's role.
• Support for Core Systems & Extensive Tech Stack :
• Provide support across a tech stack of over 200 tools, including mobile device management (MDM), office productivity, identity and access management (IAM), and collaboration tools.
• Troubleshoot technical issues and early-stage onboarding concerns, escalating more complex issues as needed.
• Document common issues and solutions, creating a knowledge base to support future onboarding and user self-help.
• Training & Support :
• Conduct introductory training sessions for new hires on core tool usage, IT policies, and best practices, facilitating smooth adaptation to our high-growth, fast-paced environment.
• Continuous Improvement & Documentation :
• Collaborate on creating and updating documentation on system setup, configurations, and troubleshooting.
• Gather feedback from new hires to identify and implement improvements in our onboarding processes.

What You Need

Why You'll Like Working Here

The application deadline for this role is 09 / 30 / 2025; applicants will be reviewed on an ongoing basis until the role is filled.

The base salary range for this role is $59,500- $77,125 for US-based team members, along with annual bonus potential, equity participation, and benefits. The IT Support Specialist must be based in Austin, TX, with a requirement to work from the Austin office at least one day per week.

Our salary ranges are determined by role, level, and location. Within the range, individual compensation is determined by various factors, including work location, job-related skills, experience, and relevant education or training. Your recruiter will provide more specific details on the salary range for your preferred location during the hiring process.

In addition to base salary, we offer a comprehensive benefits package that includes :

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Anaconda, Inc. ("We", "Us") are committed to protecting and respecting your privacy. This Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to Us, will be processed by Us in connection with Our recruitment processes.

By clicking "Submit Application", you acknowledge you have read our Privacy Policy and that Anaconda can retain your application data for up to 1-year, unless otherwise stated. For the purpose of the General Data Protection Regulation ("GDPR") ") and the version of the GDPR retained in UK law (the "UK GDPR") the Data Controller is Vanessa Macilwaine.

Anaconda is an EEO / AA employer M / F / V / D.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Software Development

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