01 Patient Accounts Representative

Patient Accounts Representative

Works assigned unit or duty as defined in policies and procedures set forth in the department which includes : working unit and / or reports in a timely and effective manner while maintaining the integrity of patient accounts. Reports any problem areas to supervisor / manager for instruction.

Contacts third party payor organizations or patients as necessary to facilitate timely payments or other required transactions that could result in a completed account cycle.

Assists others when needed in order to maintain integrity of accounts receivable as a whole.

Makes suggestions that will possibly improve efficiency in day to day operations and adapts to changes that will positively affect day to day operations.

Ensures that to the best of his or her knowledge, follows all federal guidelines set forth by government payors and maintains patient confidentiality.

Receives and answers inquiries from patients, insurance companies, and other parties regarding charges and / or billing discrepancies in an effective and professional manner.

Is motivated to keep abreast of managed care and contractual arrangements in order to better comprehend the processing of accounts by third party payors.

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