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Front Desk Agent

Front Desk Agent

Blue Sky Hospitality SolutionsPittsburgh, PA, US
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Front Desk Agent at Wyndham Garden Pittsburgh Airport

Are you a friendly, team-oriented individual who loves making people feel welcome? At Wyndham Garden Pittsburgh Airport, we're looking for a dedicated Front Desk Agent to be the first point of contact for our valued guests. In this role, you'll be responsible for providing exceptional service and ensuring a positive experience from check-in to check-out.

What We Offer :

  • A supportive and dynamic team environment
  • Opportunities for professional growth and development
  • Competitive pay and benefits

Your Role :

  • Warmly greet and welcome guests upon arrival, making them feel at home.
  • Efficiently register guests into our system, confirming reservations and payment details.
  • Promote our Guest Loyalty Program, ensuring members receive their benefits and recognition.
  • Handle guest payments and maintain an accurate house bank.
  • Respond to inquiries and requests with a positive attitude, including late check-outs, room changes, and billing questions.
  • Keep an organized activity log for proper follow-up and guest satisfaction.
  • Manage safety deposit box access and assist with mail and information requests.
  • Book reservations and provide local attraction insights to enhance our guests' stay.

    • What You Bring :

  • A friendly, easygoing demeanor and a passion for customer service.
  • Familiarity with office equipment (fax, printer, etc.) and basic bookkeeping.
  • Proficiency in English (oral and written) and strong communication skills.
  • Good organizational skills and the ability to multitask in a fast-paced environment.
  • Problem-solving abilities and a proactive approach to guest needs.
  • A high school diploma : additional qualifications are a plus.

    • Join Us!

    If you're looking to be part of a team that values your contribution and promotes a positive work culture, we'd love to hear from you! Apply today and start your journey with Wyndham Garden Pittsburgh Airport.

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    Front Desk Agent • Pittsburgh, PA, US

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