Part-Time Guest Services

Position Title : Part-Time Guest Services

Posting Number : S208P

Department : Dow Center

Position Type : Staff

Job Description : Job Summary

Part-Time position 9 : 00am to 2 : 00pm on weekends and some weekdays.

Part-time position (including weekends) with flexible starting / stopping times according to customer needs. Staff members of the Guest Services department will be responsible for the welfare of all guests and clients of the Dow Center while they are on property. This is accomplished through the appropriate care of the physical aspects of the building to include guest rooms, meeting rooms, public areas, rest rooms and the adjacent exterior areas (parking lots and sidewalks). Guest Services staff is responsible for maintaining an environment that is pleasing and inviting to prospective and current guests and clients while providing all amenities necessary to enhance a customer-driven service organization.

Essential Job Functions

• Maintain a personable and pleasant attitude. A good first impression is essential.
• Daily housekeeping of hotel rooms following departmental procedures
• Wash, dry, fold, store all DHCC linen in accordance with accepted and established department laundry procedures.
• Maintain a clean entrance to the facility : daily removal of debris, litter, leaves, dirt and snow from entrance to street; emptying trashcans and cleaning cigarette receptacles.
• Clean and sanitize restrooms includes fixtures, hardware, tile, mirrors, partitions and floors. Replenish supplies as needed.
• Maintain front lobby, upper and lower lounges, hotel hallways by daily vacuuming, mopping and window washing ensuring all areas are neat and tidy at all times.
• Clean carpets, upholstered furniture, conference chairs as needed or scheduled.
• Assist with setting up tables and chairs for events in the conference center
• Maintenance and proper storage of all of all tools, equipment and supplies.
• Perform minor maintenance repairs for the safety and comfort of our guests and clients such as : tightening screws, changing light bulbs, changing batteries, touch-up painting, etc as instructed.
• Knowledge of AV equipment ( LCD projectors, screens, podium & mics) in order to assist clients as needed.
• Possess the ability to fulfill the requirements of a daily job list.
• Be flexible in scheduled work time and willing to work other shifts including weekends and holidays.

Non-essential job Functions

Required Qualifications :

Education and Experience

This position requires a high school diploma along with two years of customer service and / or hospitality experience or an equivalent combination of education, training or experience sufficient to demonstrate the ability to perform the job.

Other Skills :

Required Knowledge, Skills and Abilities :

Personal Characteristics :

Physical Demands :

Physical Requirements

Open Date : 09 / 22 / 2025

Open Until Filled : Yes

Supplemental Questions :

Required fields are indicated with an asterisk (

Yes

Documents Needed To Apply (Required Documents & Optional Documents) : Required Documents

Optional Documents

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