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Account Manager- Commercial Insurance SBU (Remote)
Account Manager- Commercial Insurance SBU (Remote)Insurance Office of America • Saint Petersburg, FL, US
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Account Manager- Commercial Insurance SBU (Remote)

Account Manager- Commercial Insurance SBU (Remote)

Insurance Office of America • Saint Petersburg, FL, US
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Account Manager- Commercial Insurance SBU (Remote)

Join to apply for the Account Manager- Commercial Insurance SBU (Remote) role at Insurance Office of America

Title : Account Manager – Commercial Lines – Select Business Unit – Remote. Location : Longwood, FL. Book Focus : General.

Remote Work Note : This position is remote (or hybrid). Individuals residing within a 50-mile radius of a branch may be required to work onsite occasionally. Candidates should have a dedicated, distraction-free workspace. Remote work does not substitute for personal responsibilities such as childcare or elder care.

About the Role : Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolve complex issues, and ensure no errors or omissions.

Key Responsibilities

  • Maintain technical competence and industry expertise.
  • Direct daily activities of the account management team.
  • Handle customer service requests, policy administration, billing, claims, and coverage analysis.
  • Manage policy expirations and renewals.
  • Conduct client research, prepare submissions, negotiate coverages, and present proposals.
  • Monitor accounts receivable and collect outstanding balances.
  • Maintain agency management systems and carrier / vendor platforms with accurate data.
  • Monitor and maintain activity / suspense to ensure timely completion.
  • Communicate frequently and transparently with the account team regarding workload status and issues.
  • Deliver excellent service, anticipate needs, and respond quickly to service requests.
  • Stay updated on company policies and procedures.
  • Seek and adopt best practices to improve individual and team performance.
  • Demonstrate integrity and leadership by championing IOA values.

Ideal Candidate Qualifications

  • 3+ years of account management experience, or 5+ years in the insurance industry.
  • Thorough knowledge of insurance brokerage and client needs.
  • Active licensing required; professional designation (CIC or equivalent) preferred.
  • Strong analytical, problem-solving, and decision-making skills.
  • Exceptional customer service, communication, multitasking, and organizational skills.
  • Proficiency in MS Office (Outlook, Word, Excel).
  • High School Diploma (or equivalent).

    • What We Offer

  • Competitive salaries and bonus potential.
  • Company-paid health insurance.
  • Paid holidays, vacations, and sick time.
  • 401(k) with employer match.
  • Employee stock plan participation.
  • Professional growth and career progression opportunities.
  • Respectful culture and work / family life balance.
  • Community service commitment.
  • Supportive teammates and a rewarding work environment.

    • Application Process

  • 30-Minute Phone Screen.
  • Online Assessments.
  • Interview(s).

    • Salary Range

    The expected pay range for this position is $45,000 – $70,000 annually, depending on experience, relevant skills, and geographic location.

    Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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    Account Manager • Saint Petersburg, FL, US