Operations Manager

Job Description

Job Description

Swingers the crazy golf club is looking for an Operations Manager to join our team in Washington DC! We offer excellent benefits and annual compensation of $75,000-$90,000*.

The benefits :

• Competitive salaries with ample room for career growth
• 12 days of Paid Time Off, plus additional days as you grow with the company
• Three different CIGNA medical plans to suit you and your family’s needs, plus dental and vision options
• 401(k) plans so you can invest in your future
• Voluntary Life Insurance with employer contribution
• Short Term Disability Insurance
• Access to Swingers Benefits Hub, which provides exclusive discounts on everyday purchases!
• Easy to use pre-tax transit, parking and dependent care benefits so you can save on your daily expenses
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)
• 8 weeks of Swingers Paid Family Leave after 1 year of employment
• Free Crazy golf and 50% off drinks for you and your guests when not working

At Swingers we are passionate about finding exceptional people and helping them to grow and develop with us.

About us :

Having taken London by storm, Swingers the competitive socializing phenomenon opened in the US, in Washington D.C. in 2021 and in NYC in 2022.

Described by British GQ as one of the coolest things in the world right now and by Tatler as one of the most fun bars in London , Swingers combines crazy golf (our take on mini golf) with gourmet street food and premium cocktails to create an outstanding, immersive experience.

Our theatrical venues reimagine the 1920s British countryside and feature 9-hole crazy golf courses packed full of obstacles and challenges, that will both delight and challenge our guests in equal measure! Luckily, we bring our guests cocktails while they play to keep them refreshed

Check it out for yourself : Swingers.club / US or www.instagram.com / swingersus

The role :

The Operations Manager has two main purposes- they are responsible for ensuring the seamless operation of the Swingers team on a day-to-day basis and managing their own department.

Each Operations Manager acts as the head of a team or operational focus- responsibilities include recruiting, onboarding, training, scheduling and developing team members, and administrative tasks.

In addition, they oversee all activities related to service and entertainment on any assigned shift acting in the capacity of either a Manager on Duty or Lead Manager.

With an overriding focus on team and guest experience, the Operations Manager balances operational excellence, commercial acumen, safety compliance and a developing display of emotional intelligence.

Our perfect candidate has :

• Minimum 3 years’ experience in a management role within high-volume hospitality environments with elevated concepts and high standards of service
• Premium hospitality experience... experience with experiential concepts is a plus!
• Strong leadership ability and high emotional intelligence
• Excellent communication skills with the ability to relate to team members at all levels
• The ability to manage under pressure and make decisions in real time
• The ability to manage multiple operational and managerial tasks simultaneously
• Personal maturity to deal with confidential information and / or issues with discretion and sound judgment
• A healthy interest in social competition and passion for hospitality
• TIPS alcohol certification
• Food handling certification
• The capability to meet the physical and scheduling demands of the position, including walking, standing, or lifting heavy items for extended periods, and working nights, weekends, and holidays

An essential function of this position is to be on premises to perform all work requirements. Necessary reasonable accommodations based on disability, pregnancy, gender identity, sincerely held religious beliefs, or any other characteristic protected by federal, state, or local law will be provided so that employees can perform the essential functions of their jobs, so long as such accommodations do not pose an undue hardship.

Please contact Human Resources if you require a reasonable accommodation.

The base pay range for this position is $75,000-$90,000. The determination of what a specific employee in this job classification is paid within the range depends on a number of factors, including, but not limited to, prior employment history / job-related knowledge, qualifications, and skills, etc.

Sound Interesting? If you think you’ve got what it takes and would like to join our team as an Operations Manager please click 'Apply’ now!

Commitment to Equal Opportunity :

At Swingers, we don’t just accept difference we celebrate it, we support it, and we thrive on it for the benefit of our employees and our guests.

Swingers is proud to be an equal opportunity workplace.