Family Coach (Human Services Case Manager) Bilingual Preferred. Not Required

Job Description :

We invite you to become a part of our Southeast Branch Engagement Team and support Portland families in the role of our newest Family Coach.

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the as our guide toward our vision of an agency free of racism, discrimination and bias.

We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities.

We welcome members of historically underrepresented racial / ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Are you keen on joining a committed and effective Family Engagement team? Do you possess a passion for aiding Oregon's most vulnerable families?

If this resonates with you, you might be the ideal candidate for our Family Engagement team, and we would be delighted for you to consider becoming a part of our team.

Bilingual Preferred - English / Spanish

While this position does not require bilingual language skills, there is a need in the communities that we serve, and preference will be given to those with English & Spanish bilingual language skills.

As a Family Coach, you will work closely with Oregon families and work is based in the SE Malden Street Portland office and in the local community.

This position is not remote.

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

When you join the , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning.

ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.

We are committed to building an antiracist and equitable agency . Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do.

The has four points that explain the agency's goals related to equity, inclusion, and racial justice.

We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and including health, dental, vision and much more!

What you need to qualify

A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field

A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

An Associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.

e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Candidates must clearly demonstrate meeting the minimum qualifications (What you need to qualify) in their submitted resume or application.

This is best done by submitting a complete (long version) resume and / or application with all work experience, including all job duties, education, and relevant volunteer work.

We cannot accept updated or additional materials after the posting deadline, please ensure your materials are current and complete.

Essential attributes

We are looking for candidates with :

Knowledge of ODHS programs and community resources and the ability to coordinate multiple parties & integrate multiple services.

Experience with direct client service and engagement.

Experience successfully organizing work efficiently and managing multiple tasks with interruptions, as well as managing workloads with competing deadlines.

Experience explaining complex rules, regulations, processes, and procedures both verbally and in written communications while demonstrating respect, preserving dignity, and a passion to serve the public.

Experience initiating and maintaining relationships while working successfully with diverse populations and with individuals who find it challenging to express themselves verbally.

Experience with case management and assessing customers’ strengths & service needs. Capacity to communicate, establish boundaries and set realistic goals / milestones.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. Make sure to read the