Scheduler/Customer Service Rep I Neuroscience-Hybrid

City / State

Virginia Beach, VA

Overview

Work Shift

First (Days) (United States of America)

Sentara is hiring a Scheduler / Customer Service Representative for the Clinical Access Centralized Scheduling Department.

Minimum Requirements :

• High School Diploma or equivalent
• Two years of Customer Service experience. Experience with medical insurance in a hospital or physician's office setting, specifically Neuroscience preferred
• High Volume call center experience preferred
• Experience scheduling patient appointments
• Epic EMR experience preferred
• Data entry skills
• Must be available for a start date prior to 11 / 11 / 24

Required to Travel to the following location for ONSITE Orientation the first 8-9 weeks. After successful completion of orientation, this opportunity will be REMOTE.

Must reside within the Hampton Roads region.

Sentara Independence, 800 Independence Blvd, Virginia Beach, VA 23455

This is a full-time day shift position Mon-Fri between the hours of 8 : 00am-5 : 30pm.

After 8-9 weeks, this position will transition to Remote work. Sentara will provide the equipment. High-speed internet is required.

Responsibilities :

Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or to address and perform patient scheduling and referral work.

Provide quality service and customer satisfaction through effective communication and education.

Responsible for all areas of customer service as it pertains to research and resolution of telephone inquiries.

Schedules a high volume of procedures for patients in a computerized scheduling system.

Accountable for accurately and completely obtaining required information in the scheduling process, ensuring the correct patient and procedure requested, has been scheduled.

Responsible for order entry process, communications, guest relations, medical record maintenance / analysis, and various clerical duties within scope of role.

Benefits : Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k / 403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks, and more.

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity.

Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

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Job Summary

Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues.

May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.

Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries.

Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.

A total of one year of experience across one or more of the following areas : healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting.

A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience.

Qualifications :

HS - High School Grad or Equivalent (Required)

Healthcare

Skills

Active Learning, Active Listening, Communication, Coordination, Mathematics, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology / Computer, Time Management, Writing

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.

gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission "to improve health every day," this is a tobacco-free environment.