PART-TIME CUSTOMER LOYALTY SALES REPRESENTATIVE

As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the

challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and

we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon or no-carbon power to

more people in more places, day and night, providing our customers and communities with options to buy, manage and

use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is

ready to meet the challenge. Come join us as we lead energy, together.

Total Rewards

Constellation offers a wide range of benefits and rewards, designed to help our employees thrive professionally and

personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee

stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid

time off for vacation, holidays and sick days and much more

Primary Purpose of Position

Receives inbound calls from customers who want to cancel their service contract and other related services. Places

outbound calls to &ldquowin-back&rdquo customers who have previously canceled and as a sales follow up for commodity products.

Qualify and sell / re-sell contracts using benefits / value approach and incentive discounts by phone. Process each sale and

coordinate with respective groups. Responsible for various administrative duties in relation to sales.

Primary Duties and Accountabilities

Verbally describes, promotes and sells service related contracts, products and services (service contracts, surge and

gas and electric commodity.)

Evaluates current contract and recommends suitable service contracts explaining important benefits and cost / benefit

relationships.

Keeps abreast of latest product coverage and pricing by studying contracts and terms and conditions and works

closely with the Marketing Department Representative for updates concerning Constellation Home contracts as well as

competition.

Maintains an acute awareness of competition for feedback to management and to enhance &ldquovalue&rdquo selling. In addition,

garners the customer&rsquos intent for cancel and provides timely feedback to manager.

Evaluates customer&rsquos issues regarding billing disputes and refers to appropriate parties for resolution.

Minimum Qualifications

Knowledge :

Knowledge of Constellation Home products and services.

Knowledge of Sales

Proficient in Microsoft Office Suite.

Knowledge of Great Plains, Viryanet and CRM a plus.

Skills / Abilities :

Ability to communicate effectively verbally and in writing with proven customer service skills.

Ability to work independently and handle multiple tasks accurately.

Qualifications : High School Graduate or equivalent with minimum of 5 years work experiences preferably in sales and

retention.

Competencies : Nights and weekends are required, including every Saturday. May perform other duties as assigned.