Director of Service Line Administration

POSITION SUMMARY

This position is responsible for supporting the Service Line Executive in the implementation of the service line strategy and delivery / service model for Banner Health's designated Service Line across the entire delivery system.

The position, as directed by the Service Line Executive, implements initiatives to grow volume, add new programs, add and / or expand partnerships, improve the financial performance of the service line, assist to improve the operational and quality components (in collaboration with clinical and operational leadership);

support compliance with state and federal regulations and support procedures, policies and standards to ensure consistent application and effectiveness.

Influences strategic growth, quality and cost of care at the program level, consistent with the service line strategic plan.

Actively integrates service line programs / initiatives in partnership with program staff, depending on the service line, hospital, program and / or function.

Designs and deploys new programs, products and services in partnership with local operations and at the direction of the Service Line Executive.

This position works with local operations to support prioritized system-wide programs, policies and procedures are followed consistent with the service line strategic plan.

Those standard policies and procedures may cover a wide range of activities, such as staffing / scheduling, onboarding / training, patient referrals / intake, marketing, etc.

Responsible to support improvement in financial performance for the service line and influence the operational resources and projects / initiatives necessary to drive strategic growth.

Facilitates the resolution of management, clinician and policy issues related to prioritized, system-wide service line programs across all locations.

This position must work collaboratively with a wide variety of clinical, technical, physician and corporate resources to successfully implement service line programs and services across the organization.

Requires high level of collaboration, critical thinking skills, service excellence focus and results-orientation.

CORE FUNCTIONS

1. May manage professional or supervisory employees. May hire, train, conduct performance reviews, and direct the workflow of designated staff.

2. Makes decisions within approved operating plans and objectives and within functional policies and precedents. May manage budget for large and / or complex projects or programs.

3. Sets direction and resolves problems. Resolves increasingly complex customer complaints or problems.

4. Interacts primarily with direct reports, supervisor, customers, peer managers, supervisor’s peers, patients and physicians.

MINIMUM QUALIFICATIONS

Advance degree or equivalent in MHA, finance background or service line clinical field of study.

Significant technical and managerial, typically gained through seven to ten years relevant experience. This position must work collaboratively with a wide variety of clinical, technical, physician and corporate resources to successfully implement service line programs and services across the organization.

This position works closely with system executives, facility executives and department administration providing a centralized strategy and business plan for the service line.

Requires high level of collaboration, critical thinking skills, service excellence focus and results-orientation.

PREFERRED QUALIFICATIONS

Bachelor's Degree in related service line fields (or MHA, etc.) with five years service line experience demonstrating increasing leadership responsibility.

Additional related education and / or experience preferred.

EOE / Female / Minority / Disability / Veterans

Our organization supports a drug-free work environment.

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