Administrative Assistant

This position provides general administrative and clerical assistance for Center Operations in a bilingual environment, reporting to the Center Manager.

This position requires considerable confidentiality, initiative, tact, judgment, organization, and strong interpersonal and communication skills.

Work is performed under direct supervision, using well-defined policies and procedures with some opportunity for independent judgment.

The position routinely communicates verbally and in writing with peers, supervisors, and managers in the organization.

As an Administrative Assistant , you will :

• Greet all walk-in visitors.
• Provide phone coverage of the main line; check voice messages in a timely fashion.
• Sort corporate mail and distribute incoming faxes and emails.
• Assist and support the executive team by carrying out administrative assignments as required.
• Manage and update the company’s internal database of contacts including customer and trade association lists.
• Compose, edit, and distribute correspondence.
• Assist in coordinating meetings and appointments on work calendars and prepare meeting rooms.
• Assist with travel arrangements for management and the executive team.
• Order and maintain office supplies as needed.
• Order food and beverages as needed for Center activities and occasionally may need to pick up ordered items (i.e. monthly birthday cakes).
• Work independently and with a team on special non-recurring and ongoing projects.
• Take and prepare meeting notes, minutes and other records.
• Provide phone coverage of the main line.
• Maintain electronic and hard copy files; retrieve information as needed or requested.
• Demonstrate predictable, reliable, and timely attendance.
• Follow written and verbal directions and complete assigned tasks on schedule.
• Read, write, and communicate in English; communicate in person and by telephone in accordance with CyraCom policy.
• Learn from directions, observations, and mistakes.
• Work independently or as part of a team.
• Interact appropriately with others including co-workers, supervisors, and customers.
• Work with supervision, receiving instructions and feedback, coaching and counseling, and / or corrective action.
• Develop and submit recommendations to improve and increase the effectiveness of the office.
• Perform other duties as assigned.

As an Administrative Assistant , you are :

• Able to enter data into computer accurately, send data to those outside the organization, and enter data into databases.
• Able to schedule and keep track of appointments, skilled at coordinating arrangements with a minimum of supervision.
• Able to remain flexible while working in a fast-paced environment.
• Able to appropriately use initiative and work independently.
• Able to competently operate common office equipment including, but not limited to computer, fax, copier, and telephone system.
• Able to work systematically and logically, employing critical thinking and analytical skills.
• Proficient in Excel, with the ability to build and edit reports using various formulas and functions.

As an Administrative Assistant , you must have :

• Understanding of standard office practices and procedures.
• Knowledge of business terminology, grammar, and composition.
• Knowledge of customer service techniques and the ability to courteously greet and handle office visitors.
• Knowledge of record keeping and file maintenance techniques.
• Knowledge of organizational workflow and distribution of paperwork.
• Working knowledge of organizational procedures, programs and policies.
• Strong organizational and time management skills and ability to prioritize work and manage competing priorities in an environment with frequent interruptions.
• Extensive knowledge of Microsoft Office including MS Word, Outlook, Excel, Power Point, Internet Explorer (or equivalent), and knowledge of office automation tools.

As an Administrative Assistant , you must be :

• Able to accurately complete documents within a set amount of time.
• Skilled at organizing and maintaining records and files.
• Able to establish and maintain effective working relationships.

Minimum Qualifications :

• High School Diploma, or equivalent.
• One year of progressively responsible clerical experience supporting multiple staff, preferably management level and above.
• Demonstrated proficiency using MS Excel at an intermediate to advanced level.
• English proficiency B2+.

What else you can expect :

Physical Demands :

Requires sitting or standing for extended periods of time.

Extensive use of a computer and repetitive hand movements in the performance of duties.

Occasional lifting and carrying of material weighing up to twenty pounds may be required

Equipment Operated : Personal computer, printers, fax, copier and telephone.

Environmental Factors : None.

Duties not listed in this position description may be required of the employee at the discretion of management. The incumbent may delegate all or any of his / her duties to qualified personnel;

however, such delegation does not relieve him / her of overall responsibility and accountability for the successful conduct of those duties.

Why Work for CyraCom?

CyraCom International, Inc. is the leading provider of language interpreting services and operates the most extensive network of large-scale interpreter contact centers.

CyraCom impacts the lives of millions in the United States by connecting those with limited English proficiency to critical services.

In business since 1995, CyraCom services thousands of clients throughout the US, Canada, and Europe. The Company was named to the Inc.

5000 list of fastest growing private companies in the United States for a ninth year in a row and eleventh time overall in 2017.

We make a difference every day.

CyraCom team members help thousands of people communicate every day by removing cultural and linguistic barriers in all levels of every day conversation.

We ensure high levels of accessibility by providing interpretation services over the phone, through video, and on-site at our client locations.

We work relentlessly to provide the support and infrastructure necessary to ensure people can communicate at a moment’s notice, because at any time our service could be needed in a life-saving event.

Our hundreds of clients span numerous industries, including hospitals, banks, insurers, entertainment companies, and government agencies.

Our employees most often say three things :

Culture : You have the resources of a large company with the flexibility and excitement of a start-up.

Impact : Your contributions matter; people notice the changes and improvements you create.

Meaning : Your work ultimately helps improve the lives of millions in the United States CyraCom helps those who cannot communicate normally to access to healthcare and other vital services.

Company Culture

We value our employees and believe that an enjoyable work environment is beneficial to all. Here are some ways we contribute to that goal :

• We celebrate our diverse workforce.
• We encourage our employees’ professional and personal growth, including tuition reimbursement and internal promotions
• We provide a business casual dress code (with casual Fridays )

BENEFITS & COMPENSATION HIGHLIGHTS

CyraCom provides a generous menu of benefits from which you can pick and choose what is best for you and your family, including Medical, Rx, Dental, Vision, Life, AD&D, Disability, 401(k), Paid Time Off, Employee Assistance, Employee Referral Program, Tuition Reimbursement, and professional development.

This position is expected to start at an hourly rate of $24 - $26 / hour, depending on experience

Equal Opportunity Employer

Cyracom International, Inc.’s success is driven by the advantage created by the collective efforts of its employees, and is dependent upon a diverse, inclusive environment that embraces change, new ideas, respect for the individual and fosters an equal opportunity for success.

We have zero tolerance for discrimination, intimidation or harassment of any kind. Cyracom International, Inc. is an equal opportunity employer.

CyraCom International, Inc. maintains a drug-free workplace.