RCIS Field Service Representative II

RCIS provides insurance and superior services through leading agents to protect America’s farmers and ranchers. It’s been an innovator in crop insurance since the crop insurance business was privatized by the federal government in 1980.

Today it’s one of the nation’s largest crop insurance providers, offering risk management protection in all 50 states through a national network of about 4,000 professionally trained and licensed agents.

We are currently looking for a Field Service Representative to handle a large book of business with accounts in Northern California and New Mexico .

Estimated windshield time is 50%. This is a work from home role with a company car provided. The ideal candidate must live in the territory.

However, we may consider other locations within the region.

In this critical role you will be responsible for but not limited to :

• Delivers profitable growth through selling a broad and differentiated suite of solutions in a unified way and manage the existing portfolio.
• Develops intimate knowledge of agent’s business model and proposition, and creates a business plan which optimizes identified opportunities that align with our growth strategies
• Leads and manages holistic agent and customer value propositions to deliver profitable growth.
• Retain business and grow market share in assigned territory by providing an enhanced customer experience for RCIS agents.
• Educate agents on RCIS products and provide consultation on how to more effectively market RCIS products to their customers and grow their business.
• Identify new or enhanced products and services that will assist agencies in maintaining and growing their business with RCIS.
• Identify training needs and take a lead role in training agents on RCIS products and software. Coordinate and present at agent training meetings.
• Identify and analyze processing & servicing issues, make recommendations for solutions and collaborate with applicable departments to drive toward resolution.
• Ensure that agents are complying with all regulatory requirements related to processing their business, working with other departments to establish quality control processes as needed.
• Provide subject matter expertise and assist in the development of SOPs as appropriate.

Basic Qualifications :

• Bachelor’s Degree with 6 or more years of experience in the Crop Insurance, sales or market-facing area
• Zurich Certified Insurance Apprentice, including Associates Degree with 6 or more years of experience in the Crop Insurance, sales or market-facing area
• High School Diploma or equivalent with 8 or more years of experience in the insurance sales or market-facing area
• Experience building and managing relationships externally and internally and meeting sales, retention and profitability goals
• Experience identifying business trends, changes in market conditions and competitor activity

Preferred Qualifications :

• Experience in Crop Insurance
• Ability to execute effective sales strategies
• Market and distribution experience in the insurance industry
• Strong understanding of insurance industry from a market and underwriting perspective
• Strong verbal and written communication skills

As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time ().