Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation
As a Product Delivery Manager, Recievables in Global Payment Solutions, you work to enhance and optimize the way products are delivered to customers.
As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way.
Job responsibilities
- Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
- Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
- Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners
- Define and manage the Commercial Bank product strategy and delivery for Receivables products
- Coordinate and prioritize product input on Commercial Bank investments based on input from clients, product specialists, sales teams, customer service and onboarding representatives
- Partner with Commercial Bank revenue management to determine pricing strategy and governances
- Develop content that highlights value proposition for delivery through training, marketing, communications, process & procedures, and standardized proposal content
- Develop close relationships and align with product management counterparts and operational partners
- Use thorough product knowledge to research and resolve client inquiries on an individual needs basis
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
- Demonstrated ability to execute operational management and change readiness activities
- Strong understanding of delivery and a proven track record of implementing continuous improvement processes
- Experience in product or platform-wide release management, in addition to deployment processes and strategies
- Entrepreneurial and self-starter with ability to deliver results within condensed timeframes
- Strong written / verbal communication, leadership, and diplomacy skills to work cross-organizationally to influence others, drive results / change and implement projects / processes on simultaneous projects
Preferred qualifications, capabilities, and skills
- Proficient knowledge of the product development life cycle, design, and data analytics
- Strategic thinker that combines structured approach, strong analytical skills and creative problem solving
- Experience with Lockbox, Receivables Online, Remote Deposit Capture, Reconciliation Services
- Strong presentation skills with the ability to create impactful business cases on an adhoc basis
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