Malabar Gold & Diamonds is the flagship company of Malabar Group, a leading diversified Indian business conglomerate. Established in 1993 in the Indian state of Kerala, Malabar Gold & Diamonds today has a strong retail network of over 330 outlets spread across 12 countries in addition to multiple offices, design centers, wholesale units and factories spread across India, Middle East, Far East & USA.
With an annual turnover of $5.2 billion, the company currently ranks as one of the largest jewelry retailers globally. With 14 manufacturing units in India and GCC the company currently has 12 exclusive jewelry brands to cater to the discerning needs of its customers.
The group, owned by over 4,000 shareholders excels in quality products and services, and has more than 19,500 professionals from over 26 countries working for its continued success.
What you will do :
- Greet and welcome customers to the store in a friendly and professional manner.
- Build strong customer relationships by providing exceptional service and personalized attention.
- Address customer inquiries, concerns, and complaints promptly and effectively, ensuring customer satisfaction.
- Have a deep knowledge of the store's collection, including materials, gemstones & designs
- Maintain a clean and organized store environment, including merchandise displays and showcases.
- Collaborate with the sales team to achieve individual and store sales targets.
- Keep track of inventory levels and assist in inventory management, including restocking.
- Stay up-to-date with industry trends, new product releases, and competitors' offerings.
- Provide customers with information on jewelry care, maintenance, and cleaning techniques.
- Conduct follow-up activities to ensure customer satisfaction and foster long-term relationships.
- Collaborate with marketing teams to promote sales events, new collections, and special offers.
- Utilize CRM & customer databases to keep accurate customer records and track customer preferences.
- Stay knowledgeable about the company's policies, warranties, and after-sales services.
- Collaborate with the visual merchandising team to create appealing displays and window showcases.
What you bring to the table :
- 1-2 years of experience in the retail industry
- Excellent communication skills
- Proficiency in using MS office especially Excel & other CRM tools
- Availability to work evenings & weekends
- Genuine interest towards understanding customer needs
- Thirst for learning & growing within the organization
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