CUSTOMER SERVICE REPRESENTATIVE

Customer Service Representative

Job Category : Customer Service Requisition Number : CUSTO03089 Showing 1 location Job Details

Description

Atkore is forging a future where all Atkore brands, suppliers, employees, customers, partners and communities are building better together a future focused on serving the customer and powering and protecting the world.

Atkore is a leading manufacturer and distributor of electrical, mechanical, and safety infrastructure solutions to power and protect the world.

With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, Atkore manufactures electrical conduit, cable management systems, armored cable, metal framing, and security products and solutions and is a recent recipient of a Great Place to Work certification.

Atkores commitment to quality, delivery and value helps customers realize their vision. Atkore forges relationships and shapes the future with breakthrough results, enhanced technology, and innovative product offerings.

Atkore, a recent recipient of a Great Place to Work certification, is currently searching for a Customer Service Representative to be based out of Louisville, KY.

Reporting to the Customer Service Manager, this person will be responsible for handling all customer product pricing inquiries and orders, as well as following up with customers in a prompt and professional manner.

Additional responsibilities will include, but are not limited to :

• Processing orders, quotes, credits, returns applications and other requests
• Communicating directly with customers or sales representatives either by telephone, electronically, or face to face
• Obtaining and evaluate all relevant information to handle inquiries and complaints promptly
• Answering basic technical inquiries
• Directing advanced technical requests and other unresolved issues to the appropriate resource
• Managing customer accounts
• Promptly responding and assisting customers with damaged shipments and / or misshipments
• Keeping good records of customer interactions and transactions
• Communicating and coordinating with internal departments and outside vendors
• Monitoring product stocking levels and inventory turns
• Reviewing all product requirements and compile into efficient manufacturing schedules that optimize cost, customer service and machine utilization
• Performing other related duties as assigned

Qualifications Include :

• High School diploma or equivalent is required.
• Minimum two years business to business experience in a manufacturing or electrical customer service environment preferred
• Experience in stock handling and inventory control preferred
• Technical background preferred
• Computer literacy and experience with Windows, Excel, Word, and Outlook
• Ability to manage a variety of concurrent tasks in a fast-paced work environment
• Time management, planning, and organizational skills
• Effective decision making and problem solving abilities
• Excellent interpersonal and communications skills
• Strong initiative and adaptable to change
• Must be able to thrive in a team environment
• Need to be detail oriented and have safe work practice
• All associates must embrace and foster and environment that supports our core values of Integrity, Respect, Excellence, Teamwork and Accountability.

Our Culture Drives Value

Atkores culture is created from the disciplined use of the Atkore Business System (ABS), which is a critical part of our mission and a foundational system based on excellence in People, Strategy, and Processes, tied together with Lean Daily Management (LDM) to manage and sustain the business we have today, and Strategy Deployment Process (SDP) to create the business we aspire to become.

Having the right talent in the right roles enables successful ABS execution, improves our customers experience, and delivers breakthrough results.

Said another way, thats how we win!

Great Leaders Drive Value

Atkore is committed to creating an engaged and aligned workplace that helps drive an accountable and performance-based culture.

Our team possesses a willingness to strive for breakthrough results, stays focused on being standout leaders, and fully supports decisions of the Company after robust debate.

We consistently live the Atkore mission, learn our strategic priorities and link behaviors to those priorities, all in a way thats consistent with our core values.

Together, we build stronger leaders and improve customer satisfaction which positively increases the overall value of the enterprise.

Atkore Delivers Value to You

By joining Atkore, you can expect to receive a competitive salary in addition to a comprehensive benefits package including medical, dental, vision, 401(k) with company match, flexible spending accounts, tuition reimbursement, as well as life, accident and disability insurance.

In addition, Atkore offers wellness programs and employee assistance resources to help employees achieve a healthy work-life balance.

Our dedicated employees are recognized for their commitment to our customers and making our company better than it was the day before.

Atkore International is an Equal Opportunity Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, military veteran status, or any other characteristic protected by law.

Atkore International is a diverse company that believes its employees are the foundation for investing in its future, through the understanding that awareness and acceptance of our individual difference enhance inclusion and promote engagement and alignment.

Diversity and inclusion are keys to growing our business and providing a work environment that fosters contributions by all employees.

Join our team and align yourself with an industry leader!

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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)