Remote Call Center Customer Service Representative

VirtualVocations
Olympia, Washington, United States
Remote
Full-time
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A company is looking for a Customer Service Representative for a remote call center position.Key Responsibilities : Accurately and professionally answer health care inquiries and provide resolutions to TRICARE beneficiaries & providers over the phone, chat, email or other written correspondenceEffectively and professionally answer customer inquiries by taking ownership of issues and utilizing sound judgment to resolve customer issues on the initial contactDocument customer interactions and cases in a customer relationship management (CRM) systemRequired Qualifications : High School Diploma and a minimum of 2 years of customer service experienceTechnology literate and experienced in navigating multiple screens or web browsers at one timeAbility to work independently in a remote work environmentAvailability to cover any work scheduleA private and secure workspace and workstation with high-speed internet

2 days ago
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