Case Manager

INTRODUCTION

Under the supervision of the Director of Social Services, and in consultation with the Assistant Director of Social Services, the Case Manager works with diverse populations with multifaceted needs.

Primary responsibilities include, but are not limited to, assisting clients in following through on established treatment plans, enhancing social functioning, and improving the client’s quality of life.

The Case Manager serves as planner, advocate, broker, and record keeper for the client.

MAJOR DUTIES / ESSENTIAL FUNCTIONS

Essential and other important responsibilities and duties may include, but are not limited to the following :

• Initiates outreach to client population to educate clients on available social services assistance in order to increase patient compliance with medical treatment and social service case management plan.
• Unitizes strength-based person-centered approach and motivational interviewing techniques to build rapport and engage clients into services to assist clients with addressing barriers to care.
• Develops a therapeutic working relationship with clients.
• Assist clients to address social needs that impact their health care.
• Assesses clients for needs related to addictions, HIV / AIDS, mental illness, homelessness, domestic violence, pregnancy, family challenges, etc.
• Develops and maintains a person-centered case plan with the client to ensure services are responsive to individual client needs.
• Coaches and supports clients to increase their compliance with medical and behavioral health treatment.
• Provides advocacy, referral, and linkage to community resources and support networks to address identified needs, including assisting with health insurance enrollment.
• Provides regular follow up to all clients to ensure successful linkage to, and utilization of, community resources or in-house services.
• Provides crisis intervention as necessary.
• Coordinates with multi-disciplinary team at health center to share information regarding client’s status; provides problem solving with challenging patient situations.
• Accurately documents all client encounters on appropriate social service forms; submits progress notes, encounter forms, etc.

within established time frame.

• Provides supportive counseling and psychoeducational groups as needed, under the direct supervision of the Assistant Director of Social Services and / or Director of Social Services.
• Assess for, and assist with insurance and other social services benefits as necessary.
• Maintain professional relationship and appropriate boundaries with clients.
• Participates in professional development opportunities and regular supervision.
• Attends regular departmental, health center, and agency meetings, activities, and events.
• Performs other duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Social Work, Psychology, Human Services or related field required. Masters’ degree preferred.
• For social work degrees, social work licensure in the District of Columbia required.
• For professional counseling degrees, professional counseling licensure in the District of Columbia required.
• Additional training in CAC or other related training preferred.
• Four (4) years working in a community health or social service setting.
• Experience working with vulnerable and at-risk populations preferred.
• Outreach experience and knowledge of community resources a plus

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES RECOMMENDED

• Strong oral and written communication skills required.
• Good interpersonal skills required.
• Knowledge of human behavior.
• Must be a skillful interviewer, able to ask questions and effectively use interview skills to elicit needed information from clients.
• Must be a skillful listener, able to understand the meaning of client's statements.
• Must be a skillful observer, able to record the client's behavior and needs.
• Must be a skillful negotiator, able to reach definitive agreements with clients and service providers.
• Must be able to work well with interdisciplinary teams.
• Ability to prioritize and problem solve to maintain a case load.
• Strong organizational skills.
• Work experience with a challenging population preferred.
• Ability to type, and use electronic health records software program.
• Proficient in most products of Office 365 (Word, Excel, Power Point and Teams)

SUPERVISORY CONTROLS

This position reports directly to the Director of Social Services.

GUIDELINES

The position abides by all rules and regulations set forth by applicable licensing and regulatory bodies and the UHC policies and procedures.

PERSONAL CONTACTS

The position requires contact with staff at all levels throughout the organization. There are also external organization relationships that may be part of the work of this individual.

PHYSICAL EFFORT AND WORKING CONDITIONS

Refer to attached ADA Checklist.

OTHER SIGNIFICANT FACTS

The incumbent must be able to balance the needs of diverse constituencies on a daily basis.

RISKS

The position involves everyday risk and discomforts, which require normal safety pre-cautions typical of such places as offices, meetings, training rooms, and other UHC health Care Sites.

The work area is adequately lit, heated, and ventilated. All medical services shall be provided according to medically accepted community standards of care.

The employee shall provide evidence of recent (within the past twelve (12) months) health assessment that includes a PPD and / or chest x-ray results.

The statements contained herein describe the scope of the responsibility and essential functions of this position, but should not be considered an all-inclusive listing of work requirements.

Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.