Description
This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource.
Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture.
Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.
Responsibilities :
- Operates as a back up financial center leader within a market
- Manages client traffic, engaging and appropriately routing clients, and fostering client retention
- Manages business results through formalized management routines and coaching
- Creates a world class client experience environment
- Manages market-level initiative prescribed by market leaders
- Drives operational excellence
Required Qualifications :
- 1+ years leadership experience demonstrated through one or a combination of the following : coaching, training, or motivating a diverse work team
- Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
- Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction
- Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability
- Proven record of balancing risk and making sound decisions while achieving business goals
- Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building / deepening relationships, and demonstrate a commitment to providing personalized service
- Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
- Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills
- Proficiency in computer skills and professional programs (for example, Microsoft Office)
- Ability to pass pre-employment assessments and compliance requirements
- Availability to work weekends and / or extended hours as required to run the business
- Must be able to travel to any financial center within the defined market
Desired Qualifications :
- 1+ years management experience including hiring, coaching, and developing direct reports
- Experience in the following industries : Consumer banking / financial services, mortgage, retail or hospitality
- Undergraduate degree
- Bilingual (fluent verbal and written) Skills :
- Coaching
- Coaching
- Customer Service Management
- Customer and Client Focus
- Performance Management
- Talent Development
- Business Operations Management
- Recruiting
- Result Orientation
- Risk Management
- Sales Performance Management
- Inclusive Leadership
- Leadership Development
- Prioritization
- Problem Solving
- Referral Management
Minimum Education Requirement : Null
Shift :
1st shift (United States of America)
Hours Per Week :
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