Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Qualifications / Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma / GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occassionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Remote Accounting Manager (Client Services) - Part Time
Capacity and commitment to work Part-Time (25-30) hours a week, Monday through Friday, during traditional daytime business hours supporting clients and team members. Are you an experienced accounting manager looking for a rewarding team leadership role but are tired of the 60+ hour work weeks that o...
Member Services Representative (Full Time)
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as n...
Team Member (Part-Time)
Wendy’s knows that people are its greatest asset, and our crew members provide a level service that exceeds our customer’s expectations everyday. Wendy’s is constantly working to provide our crew members a challenging and rewarding work experience and we hope that you will come talk to us. The Crew ...
Guest Service Representative PART TIME AFTER SCHOOL JOB
Guest Services Representative. ...
Part-Time Member Experience Advisor (Bridge Street)
Part-Time Member Experience Advisor at our Bridge Street branch!. This position provides a premier level of service to members, clients, and associates of American Heritage Credit Union to enhance the overall member experience. Proactively engage existing and prospective members with their financial...
Nurse Instructor (RN) - Part Time
Base pay is one part of the Total Compensation that JEVS Human Services provides to recognize employees for their work. Submit final grades and other program related materials in a timely manner. ...
Resident Assistants (Part-Time)
WIN is seeking two part-time Resident Assistants for evening and weekend shifts, assisting residents staying in our emergency shelter. To apply for this position, send your resume and cover letter to Barb Channing at bac@winservices. ...
Member Services Representative
Member Services Representative. Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as n...
Part Time ID Card Specialist-Intermittent
Provides professional military personnel support services to the Navy’s Identification Card Administration (ICA) program at Navy installations designated as Defense Enrollment Eligibility Reporting System (DEERS) and Real-time Automated Personnel Identification System (RAPIDS) sites. Part Time ID Ca...
General Cleaner- Part Time
Exhibit professionalism and be courteous at all times. BRAVO! Group Services is one of the largest, privately held facility support companies in the country. ...