Senior Field Service Technician

About McNeilus, an Oshkosh Company

McNeilus Truck and Manufacturing Inc. is committed to serving everyday heroes and is an industry leading designer and manufacturer of refuse truck bodies.

McNeilus produces a complete line of high-performance rear load, front load, and automated side load refuse bodies to augment any refuse collection fleet.

Our team members are critical in our mission of supporting waste warriors and keeping communities safe and clean.

THE ROLE :

The Senior Field Service Technician will support the Oshkosh S-Series front discharge mixer product. This role will also be responsible for performing diagnostics and repairs at customer sites throughout the US and in some cases internationally for all products produced within their realm of expertise to ensure our products are repaired in a proper and timely manner to reduce any future issues.

They may be responsible for traveling to customers sites within their assigned territory (truck end users) to perform in service operations and maintenance training to ensure customers know how to operate our equipment in a proper and safe manner.

TRAVEL REQUIREMENTS :

• This position will be based in the field and require daily travel within assigned territories.
• Technicians will be provided a company vehicle and a company Fuel Card to pay for vehicle expenses.
• Must be able to be insured by McNeilus
• 80% Travel

YOUR IMPACT

These duties are not meant to be all-inclusive and other duties may be assigned.

• Monitor customer product readiness within the assigned territory to support diagnostics and repairs that the customer is unable to perform or resolve.
• Provide product orientation classes at customer locations for various products.
• Onsite at customer locations, diagnose and repair all issues related to equipment.
• Assist dealer service technicians with diagnosing and repairing, either on-site, on the phone, or via email.
• Follow up on repairs made to customer equipment, to ensure customer is satisfied.
• Troubleshoot customer concerns and develop best resolution.
• Lead and mentor other Field Service Technicians as required.

BASIC QUALIFICATIONS :

• High School Diploma or its equivalent.
• Three (3) or more years of relevant experience.
• Technologically Proficient- basic computer skills, Microsoft office. Ability to use smart phone.
• Good written / verbal communication and customer care skills
• Ability to read and understand schematics.

STANDOUT QUALIFICATIONS :

• Associate's degree in Diesel Equipment Technology or related field.
• Commercial Driver’s License (CDL).
• Experience in automotive, heavy trucks, or marine repair.
• Hydraulic / Pneumatic experience.

Oshkosh is committed to working with and offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability for any part of the recruitment process, please contact our reception desk by phone at +1 (920) 502.

3009 or our talent acquisition team by email .

Oshkosh Corporation is an Equal Opportunity and Affirmative Action Employer. This company will provide equal opportunity to all individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Information collected regarding categories as provided by law will in no way affect the decision regarding an employment application.

Oshkosh Corporation will not discharge or in any manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Oshkosh Corporation's legal duty to furnish information.

Certain positions with Oshkosh Corporation require access to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations.

Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.

S. citizen, lawful permanent resident, or an individual who has been admitted as a refugee or granted asylum.