Retail Sales and Operations Manager USA

ALOHAS is a Barcelona-based fashion-forward brand that prides itself on its on-demand production system. We encourage sustainable shopping by launching weekly capsules in which items are only produced after orders are placed.

This way, we can bring you the latest trends without harming the planet.

ALOHAS is more than a fashion brand : it’s a responsible shopping experience and a chance to participate in the fight against overproduction in fashion.

Working at ALOHAS is being part of the innovation and growth of a Spanish start-up with a young, creative and proactive team, good communication and a high level of energy! It’s demanding but extremely rewarding due to an environment where we take pride in learning from one another and strive to make sustainability a way of life beyond the workplace.

In a nutshell, we love what we do and it shows!

THE ROLE

We are seeking a dynamic and hands-on Retail Sales and Operations Manager to join our growing team in the USA, based in New York .

This role is ideal for a motivated individual who thrives in a startup environment and is eager to grow with our organisation.

Initially, the role will involve managing retail locations and overseeing any future store openings in key markets. The ideal candidate will be versatile, capable of managing various responsibilities across sales, retail operations, and team management, and driven to build a strong foundation for our retail presence.

The role will require travel within the USA as needed.

YOUR CHALLENGE

• Sales Management : Achieve retail sales targets, develop and implement sales strategies, analyze sales data and trends, and support store sales strategies and promotions.
• Customer Service : Ensure high levels of customer satisfaction, handle customer complaints, provide excellent customer service, and act as a clienteling ambassador.
• Inventory & Logistics Management : Monitor and manage stock levels, order new inventory, ensure timely stock deliveries, and replenish shelves.
• Team & Staff Management : Recruit, train, and supervise store staff, conduct performance evaluations, hold regular staff meetings, manage staff schedules and holiday requests, and assist in recruiting processes.
• Operations & Process Improvement : Oversee daily store operations, ensure compliance with company policies and procedures, supervise daily operations, and help maintain store cleanliness.
• Training & Development : Develop and conduct training programs for staff, identify training needs, support staff professional growth, and assist in training and onboarding new staff.
• Reporting & Analysis : Generate and analyze performance reports, provide feedback on sales and customer interactions, and prepare detailed operational reports.
• Visual Merchandising : Develop and implement visual merchandising strategies, design and set up store displays, ensure displays align with brand standards, collaborate with store management to optimize store layout, and train staff on visual merchandising standards.
• Liaison Responsibilities : Liaise with floor managers, logistics, and the purchasing department of each retail location to ensure smooth operations and optimal performance.

YOU WILL ROCK AT THIS ROLE IF

• Proven experience in retail management, preferably in a multi-role capacity.
• A degree in Business Administration, Retail Management, or a related field is preferred.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent customer service skills and a strong commitment to customer satisfaction.
• Proficient in inventory management and familiar with logistics coordination.
• Strong analytical skills and experience with sales and performance reporting.
• Ability to develop and implement effective training programs.
• Excellent communication and interpersonal skills.
• High level of organizational skills and attention to detail.
• Adaptable, proactive, and able to thrive in a fast-paced startup environment.
• Based in New York.
• Fluent in English; Spanish is a plus.

BENEFITS of being part of ALOHAS

• Culture of freedom, responsibility, and trust
• Flexible schedule : Fit it into your routine!
• Intensive workday in summer (July & August)
• We are a company with soul : we are aware of wellness (we have a Wellness Program) ️, sustainability (it's our core but we also have initiatives), family conciliation, maternity and paternity , gender equality and diversity.
• Mental Health Support : Team initiatives and two days off to disconnect and reconnect with yourself whenever you need it.
• Discounts : You will have up to 70% discount on all our products and we do not forget your family and friends either!
• Home office setup : You will get a laptop + electronic devices like a keyboard, mouse, and second screen
• Keep learning with ALOHAS We offer English courses to our employees, and more languages coming soon!
• We take care of your happiness and professional growth with constructive feedback
• After-work events in Barcelona and Madrid every month

Ready for the challenge?

About ALOHAS

Want to know more? Video Presentation

Apply to work with us : careers.alohas.com