Front Desk Receptionist/Office Lead

Job Description

Job Description

Description :

Come grow with us! Elite DNA Behavioral Health is one of the largest providers of behavioral and mental health services in Florida and we’re expanding quickly! We believe in providing high-quality, accessible care to our patients and a supportive environment that allows our team to grow professionally.

Our goal is to hire you the best talent to support our mission and allow you to grow with us.

We thrive on a mutual goal of providing excellent care to our patients through our comprehensive care services and collaborative culture.

Elite DNA is the pioneer of the care coordination approach to mental health, where all patients are matched with their ideal services and providers prior to receiving direct care.

Our team is at the forefront of providing leading-edge therapy services from psychotherapy to psychiatry to specialized programs such as psychosocial rehabilitation, EMDR, and group therapy.

Everything we do here at Elite DNA is guided by integrity and compassion for our patients and employees.

When you join the Elite DNA team, you’ll feel proud to be a part of the group that helps children, adults, and families in our communities live better lives.

Elite DNA Behavioral Health is seeking to hire a full-time Front Desk Receptionist / Office Lead for the Cape Coral office.

As a Front Desk Receptionist / Office Lead, you will be responsible for maintaining an orderly and efficient office routine.

Responds to patient inquiries and other correspondence as necessary. Administers established guidelines for prioritizing work activities, evaluating effectiveness, and modifying activities as necessary.

Reviews statements, invoices, receipts, and charges. Works with clinic staff (i.e. co-pay collections and A / R) to establish performance standards for work assignments, monitors work status and progress including goals and objectives.

Values cultural diversity and other individual differences in the workforce, ensuring that the organization builds on these differences.

• Provides services to individuals and coordination / support to psychiatrists, PA and APRNs.
• Initiates and completes all relevant documentation within organizational time frames.
• Performs duties in a prioritized, organized, and orderly manner to maximize clinic efficiency and productivity.
• Collaborates with team members and other staff to ensure a complete, appropriate and positive experience for all clients.
• Maintains accurate records and files pertaining to staff schedule.
• Manages time reporting and other changes affecting payroll.
• Follow instructions and complete job duties as assigned by providers and management staff.
• Provide appropriate and timely documentation.
• Will assist the physician and nurse with direct client care as well as tasks such as filing, chart documentation, faxes, prescription medical programs and telephone follow-up as assigned.
• Initiates and completes all relevant documentation within organizational time frames.
• Maintain, copy and file patient records and other information as needed.
• Monitor voicemails throughout the day, return the calls and effectively resolve the reason for call within 24 hours of the call.

Proper documentation for each call and subsequent interaction.

• Triage patient phone calls, both incoming and on voice mail. Document the interaction within 24 hours.
• Review Athena messages and respective inbox and messages. Respond and document accordingly. Discuss patient concerns with respective provider within 24 hours of incoming call, email, voicemail or message.

Document appropriately within same time frame.

• Provide information for afterhours call line and information to call if patient has a question. Document this interaction in patient chart.
• Coordinate with HR to make sure that benefit enrollments for new hires are completed.
• Orders, stocks, and maintains adequate inventories of all medical office supplies.
• Provides coverage as needed on a regular basis.
• Responds to patients calls, letters, and correspondence as appropriate.

Requirements : Education :

Education :

• Bachelor’s degree from an accredited college or university in business administration or health care related field. Experience may substitute some education.
• Minimum of three to five years experience in healthcare.

Required Skills and Experience :

• Proficiency in oral and written communications
• Excellent time and project management skills.
• Excellent attention to detail, problem-solving, and customer service.
• Must demonstrate positive interpersonal relationship skills with individuals and groups in a wide variety of settings
• Medical terminology knowledge essential

Technology Skills :

• Effectively uses Electronic Health Records; Athena experience preferred.
• Proficiency in Microsoft Office.

This position earns competitive compensation plus a full benefits package including medical, dental, vision, life insurance, annual PTO of 15 days with tenure recognition incentives, one additional paid day for your birthday and Employee Assistance Program.

We also offer opportunities for growth, as well as a great team atmosphere that empowers you to seek better ways to deliver service and take ownership of outcomes in providing quality service and support.

To apply visit www.elitedna.com / careers