Job Type
Full-time
Description
Stone Source has been in the wholesale tile importation and distribution business for over 30 years! Our company is dedicated to resourcing distinctive collections of tile and stone for the architectural and design community throughout North America.
Summary :
This position serves as the primary point of contact for our customers who are primarily contractors in the commercial construction industry.
The role of Customer Service Representative manages projects in full or in part from quote of goods through delivery. Our goal is to develop solid professional relationships with customers' through exceptional service.
Candidates from the Flooring or Construction industries are highly preferred.
Requirements
- Communicate clearly, professionally, and effectively with customers and sales team via telephone and e-mail.
- Enter and update customer contact information in database
- Collaborate with sales team during quoting and order fulfillment on projects as needed.
- Generate, provide, and update quotes to customers.
- Coordinate with sales and management to obtain and relay project appropriate pricing as needed.
- Collaborate with import and transportation teams on the most suitable delivery options for our customers as needed.
- Notate project details for reference and review.
- Enter and maintain sales orders :
- Clearly and concisely confirm sales order details to customers.
- Provide lead times and delivery information in a timely fashion.
- Utilize on hand inventory efficiently
- Coordinate with purchasing team on project based special order materials.
- Coordinate with importing and transportation teams on delivery of goods.
- Troubleshoot and resolve various issues that arise during the lifecycle of the project with the assistance of internal and external partners as well as management.
- Notate order details for reference and review.
- Apply relevant information of our national specification programs.
- Review and update open order reports.
- Collaborate with sales and management on pull through of quotes.
Skills Required :
- Strong verbal and written communication
- Problem solving and conflict resolution
- Organizing, prioritizing and multi-task in a high-pressure environment
- Time management
Education and Knowledge :
- Construction industry and / or distribution knowledge preferred
- Sales Support
- Associates degree or higher preferred
- Microsoft Office
- SAP Business One preferred
Experience :
5 or more years in customer service and or project coordination preferred
Physical Requirements :
- Prolonged periods sitting at a desk working on a computer and telephone.
- Must be able to lift up to 15 pounds at a time.
College Graduates for Financial Customer Service and Accounts Representative Openings!
Career opportunities within Customer Service, Customer Accounts, Customer Service Support, Recovery Support, Dealer Financial Services, Funding and Credit are being offered! . EB, #indeed, #ZR, #linkedin, entry level, customer service, customer service representative, college graduate, CSR, co...
Customer Service Representative- Ground Support
Customer Service Representative – Ground Support, is the first point of contact for customers and owner of the order process, responsible for answering and responding to customer issues with a sense of personal accountability, urgency and professionalism. Sandvik Mining & Rock Solutions is looking f...
Insurance Customer Service Representative
Full-Time Insurance Customer Service Representative. As an insurance customer service representative, you will use your. ...
Customer Service Representative
Vaco is seeking a Customer Service Specialist for an impressive healthcare client located in the Sandy Springs area of Atlanta, GA. MUST have 1 - 3 years of customer service experience, preferably in healthcare. ...
WFH Customer Service Representative - Intuit (Receive $300 bonus for 5 days of training)
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. To be successful in thi...
Customer Service Representative - State Farm Agent Team Member
Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. Establish customer ...
Customer Service Representative
As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service. Lead Generation (the ac...
Customer Service Representative - State Farm Agent Team Member
Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might ju...
Customer Service Representative
Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards...
Lead Customer Service Representative, Full or Part Time
Lead Customer Service Representative. We want you to join our team as a Customer Service Representative. As a Lead Customer Service Representative, you will enjoy:. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high...