Point of Sale Business Analyst (REMOTE)

Description

Responsibilities

As the Point-of-Sale Business Analyst, this role involves supporting POS software, hardware, and configuration. Responsibilities include troubleshooting, deployments, and upgrades of POS software for hotels.

Technical support for POS systems is provided in conjunction with the Sonesta Help Desk and the vendor’s help desk team.

Technical support for POS systems is provided by the Sonesta Help Desk and the vendor’s help desk team.

Ongoing administration of users, menus, pricing, and reporting for the POS system is essential to support the F&B Operations teams.

The role requires performing functional testing, analyzing, and interpreting test results.

This position is responsible for all software and hardware deployments, as well as configurations of ancillary systems. This position is responsible for all software and hardware deployments and ancillary systems configurations.

Collaboration with the F&B Operations and corporate IT teams is essential to develop and modify systems to meet current and future needs, with maintenance requests also being supported.

Scheduled interaction with corporate and regional offices is necessary to understand key dates and preparations, including the implementation of other systems and the setup of POS IT infrastructure.

The creation, management, and communication of the systems training and onboarding schedule for each project are critical.

Coordination with vendor resource availability and the distribution of necessary information to all relevant parties (vendors, regional office, hotel, and other implementation teams) is required.

A strong relationship with Sonesta’s F&B Operations teams and vendors is cultivated and maintained.

Assistance with the development of training materials for the Hospitality Field Services Team is provided, including slide decks, trainers' notes, written job aids, and videos.

A commitment to Sonesta's core values is demonstrated consistently.

Experience

Experience in F&B Technology Operations in either retail, restaurant, or hotel environment (3 years)

Experience managing multiple initiatives (2 years)

In-depth knowledge of core Point of Sale systems, especially Oracle Simphony (EMC). Experience with InfoGenesis, Squirrel, or Silverware is a plus.

Developing training and project plans (2 years)

Experience training employees in person and remotely (2 years)

Education

College degree preferred or equivalent work experience with major hotel or restaurant management company

Additional Requirements

Must be able to lead multiple projects in varied stages of planning and execution

Ability to work closely with multiple business units, understanding the priorities of those business units

Must be a self-starter and comfortable working independently, working with others remotely and with different diverse cultures

Excellent written and verbal communication skills especially as little face-to-face interaction occurs

Occasional travel to support project needs and team development - approximately 10% of time

Additional Job Information / Anticipated

Pay Range

The pay range for this position is $28.00 / hour - $39.00 / hour

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.