Regional Service Manager - Amarillo, TX

WHO WE ARE

Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 10 states, and we have over 1,500 team members.

• Bruckner's is more than just a place selling parts and working on trucks
• We are an essential business delivering solutions to transportation providers - the backbone of everyday life as we know it
• We contribute to our local communities
• We care about our people

OUR CORE VALUES

• We act with Honesty and Integrity.
• We value our people and communities.
• We are customer focused.
• We do what it takes.

WHAT WE OFFER

• Competitive Compensation Plans
• Paid Time Off and Holidays
• Excellent health, dental and vision plans
• Investments in Training & Development
• Generous 401(k) and Profit-Sharing Plan
• Tuition Assistance Program
• Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner's organization)
• Technician Student Loan Reimbursement Program
• Disability and Life Insurance
• Internal Promotion Opportunities
• Flexible Spending Account
• Health Club Reimbursement
• Family and Team Oriented Environment
• Employee Referral Bonus
• Engaging and Challenging Assignments
• Drug free workplace

JOB SUMMARY

The Regional Service Manager will report to the VP Parts and Service & Sr. Corp Service Manager. He / she is responsible for the safe, efficient, and profitable operation of the assigned regions service department.

This role advises and makes recommendations to local Management with respect to the best interests of the Service Department and is responsible for overseeing the day-to-day activities for all Service Departments for the region.

This individual will interact with Executives, the General Manager for these locations, the Service Management team and other various team members, while providing support for all functions relating to Service.

As a critical function of the dealership environment, this position must lead by example, create an engaged atmosphere that is committed to providing the highest level of customer service and promoting our organization as the dealership and employer of choice.

Primary responsibilities include but are not limited to working with the Leadership Team to implement all necessary actions to ensure achievement of acceptable service throughput levels, promoting ways of improving processes, reporting and compliance, strategic planning, and risk management.

ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIES

Planning

• Partner with the Sr. Corporate Service Manager, and local management to identify and develop a plan and strategies for improving current customer relationships, and new customer prospecting and development.
• Plan and coordinate all regional technical programs and any service- related technical and safety training sessions with the location management.
• Work with the Leadership Team and local management to develop a comprehensive strategic recruiting and retention plan to meet the human capital needs of the company.
• Work with the Leadership Team and local management to establish a sound regional management succession plan that corresponds to the strategy and objectives of the Corporate Service operations.

Operations

• Supervise and manage the day-to-day activities of all aspects of the Regional Service departments, possessing a strong working knowledge of the commercial truck / trailer Service business.
• As required, this position will help resolve priority issue service work for customers and intervene to ensure the highest level of customer satisfaction is delivered.
• Ensures that all required regional manufacturer warranty, safety, emission, and product improvement programs are completed in a timely manner across all locations.
• Meets with the Sr. Corporate Service Manager monthly to evaluate and maintain inter-regional relations, to address concerns and integrate plans to maximize company performance and attain the highest levels of customer satisfaction.
• Periodically visits key customers in the region to monitor customer satisfaction levels for the purpose of evaluating their service needs, any ongoing problems, and our service performance.
• Develop a successful service culture and regional supporting processes to ensure best practices leading to superior service experience via CUC, ASIST, DOS, safety compliance and employee training.
• Coordinate local on-site and web-based vendor product initiatives to support regional Service operations.

Reporting

• Communicates within the company in conjunction with the Ownership, Leadership Team, GM's, Service Managers and other members of the organization as needed.
• Maintains management reports necessary to audit the performance of the Service Departments in all locations to ensure overall profitability.
• Provides financial analysis on a regular basis, and as directed or requested, keeps senior management informed of key service statistics such as dwell time, WIP days on hand and relative metrics as related to ATD guidelines.
• Monthly audits 25 random repair orders per location to ensure repair billing integrity, SRT compliance and Rule of 2's.

Risk Management

• Work in conjunction with the Regional Service Manager on OEM and or Vendor Service compliance training for all locations and service employees.
• Ensure that the region complies with all legal and regulatory requirements both federally and in the states of incorporation.
• Develop and review effective internal controls at the respective location and ensure compliance with company policies.

Leadership Development

• Inspire trust by being a credible leader that follows our Core Values.
• Create vision by clearly defining where your team is going and how they are going to get there.
• Coach and mentor by investing in each person on your team to improve performance, solve problems and grow their careers.
• Foster a positive work environment by establishing shared ownership for results, developing members to their fullest potential and making work interesting and enjoyable.
• Recognize and reward by acknowledging the efforts and accomplishments of team members, ensuring they feel valued and know how their contributions are making a difference to customers, the community and the organization.

POSITION REQUIREMENTS

Education & Experience

• A degree in Business Administration preferred or equivalent experience leading a service department or equivalent combination of education and experience.
• An experienced leader with appropriate industry experience, preferably with commercial truck dealership environment.

Competencies

• An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
• A strategic visionary with sound technical skills, analytical ability, good judgment and strong operational focus who can prioritize and complete tasks that deliver desired outcomes within allotted time frames.
• Organizes and motivates people to accomplish goals while creating a sense of order and direction which identifies actions necessary to complete tasks and obtain results.
• An intelligent and articulate individual who can relate to people at all levels of an organization and possesses excellent communication skills.
• A good educator who is trustworthy and willing to share information and serve as a mentor.
• The ability to personally affect others' actions, decisions, opinions or thinking that initiates and sustains momentum without external stimulation.

Travel

This position requires regular weekly travel.

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Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)