General Manager

Position Overview

Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.

The General Manager’s role is to run the day-to-day operations of the TeamLogic IT business. It is his or her responsibility to manage and implement the business plan that was developed for the TeamLogic IT business.

He or she should make recommendations to the TeamLogic IT business owner of recommended changes to the business plan as well as significant variances that may occur.

As a new business owner, the franchisee very often performs this role initially.

Primary functions include :

• Promote a sales culture within the business to build profitable revenue growth
• Serve as the primary point of contact for the TeamLogic IT business in the market area; attend business functions to uncover new opportunities and investigate business development and strategic partnerships within the business community
• Position TeamLogic IT as the premier IT services provider in the market
• Prepare for future growth through hiring and developing skilled technicians
• Provide leadership to achieve or exceed budgeted sales, payroll, and expense goals
• Ensure all customers receive exemplary customer service and receive a positive experience
• Serve as a role model for building relationships with customers
• Accountable for all aspects of the business, including financial management
• Business (vendors & suppliers) relationship management
• Technician scheduling

Essential duties and responsibilities :

• Motivate and inspire team to anticipate and exceed clients’ service needs
• Review business goals and objectives with business owner, discuss and monitor action plans to ensure goals are met and / or exceeded
• Review and monitor budget and expenses to ensure all financial goals are met
• Conduct regularly scheduled one-on-one meetings with staff, assessing strengths and developmental needs

Skills, knowledge and experience :

• Five+ years management experience, preferably in IT management with emphasis on customer service and staff development
• Ability to think through complex IT issues and allocate time to execute multiple tasks and changing priorities
• Effective communication, organization, and leadership skills
• Experience in developing and delivering proposals for clients and prospects
• Ability to motivate and influence others through actions and examples
• Ability to identify top IT talent, create teams, and train / develop / retain great people
• Ability to achieve results both independently and through others by fostering a spirit of teamwork and cooperation

J-18808-Ljbffr