Field Property Claims Adjuster (Tarrant County, TX)

Investigate and maintain property / casualty claims. Determine liability, secure information, reviews coverages, arrange appraisals, and settle claims.

You will support the Claim Division goal of ensuring customer service, industry leadership and partner with agency to deliver seamless claim service.

You will work on moderately complex claims. You will work in the field and handle homeowner property field claims in the Tarrant County market.

You must be located within that area. A company fleet vehicle is provided with the position. You will report to an Adjusting Services Manager.

Position Compensation Range :

$55,000.00 - $90,000.00

Pay Rate Type : Salary

Salary

Primary Accountabilities

• Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Identify complex issues and seek assistance as needed. Handle claims on a good faith basis.
• Handle 1st party claims under multiple policy types and numerous endorsements.
• Conduct on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Respond to customer inquiries, makes appropriate decisions and close file as needed.
• Interpret and determine policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
• Proactively provide all parties with claim process and status as appropriate; answers questions or redirects to other areas.

Specialized Knowledge & Skills Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
• Demonstrated experience handling moderately complex claims, or other equivalent experience.
• Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
• Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.

Prior experience writing estimates using Xactimate preferred (1-3 years)

In this primarily home-based role, you will spend 80% of your time (4+ days per week) working from home and / or in the field handling claims, typically within a 2-hour drive time radius.

A company fleet vehicle is provided with the position. Candidates must reside within a 50-mile radius of the following location : Tarrant County, TX

On occasion you may be asked to travel to an office location for in person engagement activities such as team meetings, trainings, and culture events.

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The candidate(s) selected for this role will be employed by AFICS, Inc. (American Family Insurance Claims Services, Inc.

an affiliate of American Family Mutual Insurance Company, S.I.

We encourage you to apply even if you do not meet all of the requirements listed above. Skills can be used in many different ways, and your life and professional experience may be relevant beyond what a list of requirements will capture.

We encourage those who are passionate about what we do to apply!

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health.

We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).

In addition, our student loan repayment program and paid-family leave are available to support our employees and their families.

Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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