Job Type
Full-time
Description
Vault Pressure Control, LLC, leveraging its 100-year product legacy, is a preferred solutions Vault provider of quality pressure control equipment and services for the oil and gas industry.
The Customer Support Representative is responsible for coordinating the procurement, assembly, maintenance, distribution, and documentations related to customer property and new sales item inventory.
Responsibilities include :
- Handle customer inquiries and complaints
- Provide information about the products and services
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Generate work and sales orders for new equipment, ensuring equipment meets customer specification and delivery time
- Coordinate delivery of field services with appropriate service staff
- Review quotes to determine equipment needs and prepare Engineer Work Requests (EWR) for part numbers as required
- Complete Purchase Requisitions to ensure timely receipt of equipment
- Prepare Customer Property receiving Documents, Work orders, reports and maintenance journals
- Communicate with the customer as required
- Adhere to established systems, process, and procedures for New Equipment sales and CP operations at assigned branch
- Other duties as assigned by management
- Healthcare benefits begin on day 1*
Requirements
- High School Diploma or GED
- At least 2 years previous customer service or sales experience in the oil and gas industry required
- Good working knowledge of oil / gas valves and equipment
- Good working knowledge of MS Office products and SAP
- Previous experience with Netsuite and Sideline is desired
- Demonstrated good oral and written communication skills
- Demonstrated good organizational skills
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