AR Specialist- Service / Repair

The first 3 letters in workplace safety are Y-O-U!

TK Elevator is networking with experienced Accounts Receivable Specialists in Atlanta, GA

This role supports TKE's financial operations by ensuring accurate, timely, and effective management of customer accounts within our Shared Service Center. They play a key role in maintaining healthy cash flow, resolving account discrepancies, and delivering exceptional customer service that reflects the company's commitment to operational excellence. (At this time, we are conducting networking conversations for anticipated future openings.)

Responsibilities

• Accounts Management : Oversee a portfolio of customer accounts to ensure timely collection of outstanding balances and accurate application of payments. Monitor account activity to identify trends, resolve discrepancies, and maintain up-to-date records.
• Customer Relations : Communicate proactively with customers to address billing questions, payment schedules, and account status. Build strong working relationships that promote prompt resolution and positive business interactions.
• Documentation & Compliance : Maintain thorough, accurate account histories within company systems. Review supporting documentation—such as contracts and service records—to confirm adherence to payment terms and company policies.
• Collaboration : Partner with field operations, management, and Shared Service Center colleagues to align on collection strategies, troubleshoot issues, and support organizational financial goals. Participate in regular meetings to review account status and next steps.
• Problem Solving & Critical Thinking : Investigate and reconcile account variances by researching unapplied cash, misapplied payments, or open credits. Use sound judgment and analytical skills to recommend appropriate solutions and escalation strategies.
• Continuous Improvement : Identify opportunities to enhance Accounts Receivable processes, streamline communication between departments, and improve overall collection efficiency.

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