Position Summary :
This position is primarily responsible for ensuring the reliable performance, integrity, smooth operation, maintenance, and security of AerSales Enterprise Resource Planning (ERP) system Pentagon 2000SQL.
Essential Duties and Responsibilities :
System Management : Oversee the administration of the ERP system, including configuration, maintenance, and troubleshooting.
Issue Resolution : Troubleshoot and resolve any ERP-related hardware, software, user access, or other system issues.
Integration : Integrate ERP systems and applications with software solutions to streamline business processes and data flow.
Module Implementation : Plan, test, implement, and deploy new ERP modules, upgrades, and patches based on business needs.
Process Development : Develop departmental processes, policies, and procedures to ensure best practices in ERP data administration.
Support Coordination : Monitor and review support requests, ensuring timely response and resolution of issues or bugs.
Customization and Modification : Tailor ERP system modules based on user requirements and business processes to enhance performance and user satisfaction.
Upgrades and Security : Managing system upgrades and patches to keep the software up to date-and secure. Enforcing data integrity and security policies within the ERPS system to protect sensitive information and comply with regulations.
User Training and Support : Create user manuals and conduct training sessions to empower end-users in effective ERP system usage.
Performance Monitoring and Audits : Regularly assess system metrics and conduct audits to identify areas for improvement.
Vendor coordinator : Collaborating with ERP vendors for technical support, system enhancements, and integration with other business applications.
Education, Knowledge, and Skills :
High school diploma or general education degree (GED) required.
B.S. Degree in Management Information Systems, Computer Science, or a similar discipline is highly recommended.
Medium-advanced knowledge of the Pentagon 2000SQL system is required.
Knowledge of the Citrix system is a plus.
5+ years of experience managing ERP systems in a complex organizational environment.
Strong problem-solving skills for troubleshooting ERP issues.
Knowledge of ERP systems, their architecture, and integration.
Ability to plan and implement ERP upgrades and patches.
Familiarity with data administration best practices.
Coordination skills for managing support requests and resources.
Fluent in Microsoft T-SQL or similar query language.
Strong Skills in Microsoft Excel and Microsoft Access.
Robust observation, planning, and analytical skills.
Self-starter, capable of delivering assigned projects with minimal supervision.
Must be highly motivated.
Must have strong verbal and written communication skills.
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