Only qualified AWIN System Operator candidates located near the Little Rock, AR area to be considered due to the position requiring an onsite presence
Client is a statewide communications network that provides service to 38,000 first responders in the Client representing nearly 1000 public safety agencies.
Each county in the state participates on Client as well as several state and federal agencies. Client is managed by the Client Management.
Job Description
- Entering radio information into the network in order to activate the radio.
- Maintaining accurate records of user information.
- Performing defined tasks as per CLIENT processes.
- Resolving user issues by answering questions and requests when they arise.
- Responding to incoming telephone calls and email inquiries from both internal and external customers regarding system-related problems.
- Maintaining client confidence and protecting operations by keeping sensitive information confidential.
- Monitoring system alarms and engaging with technical maintenance personnel as appropriate.
- Contributing to team efforts.
Required Skills
- Experience as a Technical Help Desk Support AnalystRequired3Years
- Experience with IT security practices and protocolsRequired3Years
- Experience logging and documenting technical problems and issuesRequired3Years
- Experience working independently and as part of a teamRequired3Years
- Experience working in an environment that required lifting at lease 50 lbsRequired
- Strong customer service skills.
- Strong communication and interpersonal skills.
- Ability to effectively communicate technical information to non-technical individuals.
- Ability to communicate clearly via telephone and email.
- Strong attention to detail and ability to prioritize tasks.
- Excellent technical knowledge of computer systems, hardware, software, and networks.
- Strong problem-solving and troubleshooting skills.
- Excellent organizational and time management skills.
- Ability to work independently and as part of a team.
Required Qualifications
- Associate or Bachelor's degree (Or equal number of years of experience) in Computer Science, Information Technology, or a related field.
- Proven experience in system support or in a similar technical support role.
- Familiarity with IT security practices and protocols.
- Excellent problem-solving and analytical abilities.
- Ability to pass a background check.
- Ability to lift 50 lbs.
- Only those lawfully authorized to work in the designated country associated with the position will be considered.
- Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
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