Salesforce Administrator

POSITION PURPOSE

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Salesforce Administrator is responsible for the administration of Salesforce.com; this includes system configuration, maintenance, system enhancements / upgrades, creation of reports and dashboards, end-user training and data integrations, ensuring data hygiene and integrity.

This role collaborates with functional leaders to identify, define, and implement changes and enhancements to meet business requirements in a dynamic, high-growth environment.

The ideal candidate will have exceptional technical, analytical, and problem-solving skills and be comfortable interacting with all levels of the organization.

The person in this role should be able to recognize and make process improvement recommendations. You will identify new and creative opportunities to leverage Salesforce.

com and its database to support additional business processes or functions. You will also be motivated, team-oriented, and passionate about Salesforce technology.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

• Responsible for configuration, design, functionality, and end-user support of the Salesforce.com platform.
• Configure and maintain custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc. within Salesforce.com.
• Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules, and Security).
• Establish and implement change control and best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.
• Engage with business stakeholders to gather & analyze requirements and propose solutions that leverage Salesforce functionality.

Translate approved solutions into actionable deliverables, ensuring high levels of quality, accuracy, and process consistency.

• Manage data imports, database de-duping, and cleanup.
• Manage the integration of applications connected to Salesforce.com, including but not limited to TargetRecruit (applicant tracking), Salesforce Marketing Cloud, HRIS, etc.
• Identify production risks and areas for improvement; prioritize, design, and facilitate successful implementation and adoption of new processes.
• Collaborate with Business Operations, Information Technology, and other business stakeholders to drive high levels of data integrity and operational reliability of our standardized business analytics, tools, and processes.
• Develop and implement training for end-users. Create and maintain all training materials and guides for processes related to Salesforce.com business applications.

PERFORMANCE MEASUREMENTS

QUALIFICATIONS

EDUCATION / CERTIFICATION :

REQUIRED KNOWLEDGE :

EXPERIENCE REQUIRED : 3+ years of experience developing on Salesforce.com platform.

SKILLS / ABILITIES :

• Demonstrated experience in developing custom objects, workflows, validation rules, and triggers in SFDC.
• Ability to identify areas for process improvement and recommend / implement solutions.
• SFDC Administration Certification.
• Proven creativity and problem-solving skills; ability to work around obstacles and solve problems with minimal direction.
• Strong understanding of data structures and data modeling.
• Ability to develop effective relationships with business users, technical staff, and executive management.
• Strong organizational / time management skills; ability to prioritize work and meet deadlines in a fast-paced environment.
• Excellent written and oral communication skills.
• Strong work ethic, hands-on, with a customer service mentality.
• Flexible with a demonstrated ability to embrace change.
• Experience with SF1 mobile configuration, Apex programming, Visualforce pages, and Data Loader preferred.
• Certification and experience working in an Agile Framework (Scrum or Kanban) preferred.
• Experience with TargetRecruit or other applicant tracking solutions is a bonus.

About Loyal Source

Loyal Source is an Orlando-based workforce solutions provider dedicated to delivering elite services worldwide, with a focus in government healthcare, technical and support services, engineering, and travel healthcare.

Loyal Source provides exceptional custom solutions to both private enterprise and government agencies. Loyal Source is a military-friendly employer and proud partner of the Military Spouse Employment Partnership program.

For more information go to our website www.loyalsource.com and follow us on LinkedIn, Facebook & Twitter for other positions currently open.

Loyal Source does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.

This contractor and subcontractor abides by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin.

Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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