Customer Success Platform Manager - CRM system ( Remote)
Remote (US Based candidates)
$55hr (Weekly pay + benefits)
8month contract (Excellent potential for extension)
Full-time : M-F 8am-5pm
Our client is the global home for all developers, the complete AI-powered developer platform to build, scale, and deliver secure software.
Over 100 million people, including developers from 90 of the Fortune 100 companies, use them to build amazing things together across 330+ million repositories.
Their teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!).
Customer Obsessed - Trust by Default - Ship to Learn - Own the Outcome - Growth Mindset - Global Product, Global Team - Anything is Possible - Practice Kindness.
Overview
The team is looking for a dedicated Customer Success Platforms Manager, specialized in CRM tools; Gainsight and / or Tatango) to manage and streamline operations across key customer success tools, as well as applications that are native to Salesforce (such as Certinia).
The role will focus on ensuring the alignment of these platforms with the needs of our Customer Success teams, driving efficiencies by designing requirements for workflows and dashboards while coordinating business requirements across teams.
Responsibilities
- Optimize Customer Success Platforms : Optimize the use of Customer Success tools such as Totango, Gainsight, and other key platforms to ensure they are supporting business objectives.
- Coordination & Streamlining : Act as a central point of contact to ensure all platform
use cases run smoothly, coordinating with cross-functional teams for seamless execution of customer success CRM initiatives.
- Persona Development : Work closely with stakeholders to define specific use cases for certain personas, such as Customer Success Managers (CSM), Digital Customer Outcomes (DCO), and Customer Reliability Engineers (CRE), that the platforms serve, ensuring platform functionality meets each group's needs.
- Business Requirements : Collaborate with Customer Outcomes and Revenue
Operations stakeholders to coordinate workflow business requirement documentation
Dashboard Creation : Coordinate with CRM System Admins to ensure development and refinement of dashboards for CSM and CREs, ensuring that the data presented is actionable and aligned with strategic goals.
Required Qualifications
- 3-10 yrs experience specifically in a Customer Success role; specialized in CRM platforms Gainsight and / or Tatango for a global company
- Must have 1+ yrs experience in CRM systems Gainsight and / or Tatamg
- Requires experience in implementing and designing customer success workflows, processes, and dashboards within Gainsight (and ideally Totango)
- Experience with dashboard creation and to work closely with CRM System Admins to ensure development and refinement of dashboards
- Experience in implementation & design : skills in designing and executing workflows and processes within customer success platforms to drive efficiency and clarity.
- Experience to coordinate and collaborate with cross functional global teams for execution of CRM initiatives.
- Expertise to ensure all platform use cases run smoothly
- Experience working for tech / SaaS company
- Experience with Salesforce and / or Certinia
- Experience as a GitHub user
- Excellent experience working closely with Stakeholders and teams; Digital customer outcome, Customer Reliability Engineers, and Customer Success Managers
- Experience working with internal teams to assist in mapping / implementing appropriate feature functionality that aligns with customer success strategy.
- Must have experience working 100% remotely with a globally distributed team
Please send your resume. Thank you!
Customer Success Manager
DuploCloud is looking for a Customer Success Manager who can manage multiple onboarding projects, build trust with our customers (engineering teams) throughout the onboarding period, and achieve success for the customer as soon as onboarding concludes. Establish regular touchpoints with assigned cus...
Senior Customer Success Manager
In this Customer Success Manager role, you’ll be part of the North America Customer Success team. Lead the post-sale engagements, including internal hand-offs, customer kick off, and Integration and Architecture Planning meetings with your Customer Success Engineer. Drive customer adoption by unders...
Customer Success Manager, District Success
We are looking for a talented customer success manager who is looking to make an impact on our school district customers and join our growing team. You will partner closely with Product, Marketing and other Customer Success Organization teams to drive growth, engagement and advocacy. Build and execu...
Technical Customer Success Manager
We are looking for a Technical Customer Success Manager to join our team and own a portfolio of relationships within Motorq, focusing on enterprise customers from a product and technical perspective to assist them in modernizing their approach to connected car data. Motorq is a connected car data an...
Customer Success Manager
The Customer Success Manager will be the primary point of contact to some of Planisware’s most valued and high-profile customers. BA/BS and 5 years minimum selling and/or customer success manager of enterprise software and service solutions. In collaboration with each customer, develop Planisware ro...
Customer Success Manager
We're looking for a Customer Success Manager to join our team at HeyGen. Familiarity with CRM tools and customer success software. In this role, you'll be the face of HeyGen to our customers, ensuring they maximize the value from our platform. Develop success plans that outline customer goals and th...
Technical Customer Success Manager
Continuously seek ways to improve the customer experience and the efficiency of customer success processes. You will be responsible for building and maintaining strong relationships with our customers and ensuring their success through effective implementation and utilization. Serve as the primary p...
Customer Success Manager
As a Customer Success Manager, you’ll represent the Zesty brand and drive the relationship with our customers, starting from the onboarding process, through ongoing success and upsell/cross-sell. We are seeking a talented and highly driven Customer Success Manager to help Zesty keep its amazing grow...
Senior Customer Success Manager
As a Senior Customer Success Manager, you will be working directly with customers to help identify their Cyber Risk management requirements, determine how Balbix can help meet those, implement the solution and help them derive the desired outcomes. Proactively engage with your customers in driving b...
Mid-Market Customer Success Manager San Francisco, California
Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction. Help build the foundations of Customer Success at Notion:. Drive onboarding, adoption, utilization, and growth in Notion’s existing customer base by owning specific customer accounts...