Technical Writer

Overview

A strategic thinker with strong technical writing expertise and the ability to translate complex IT concepts into clear, compelling, and user-friendly documentation. This role requires leveraging data and subject-matter knowledge to create content that supports IT initiatives, enhances customer understanding, and positions our brand as a trusted technology partner.

Responsibilities

• Collaborate with cross-functional teams to develop and edit proposals, technical manuals, system documentation, and end-user guides.
• Create, revise, and update technical content, including architecture overviews, process workflows, configuration steps, troubleshooting guides, and compliance matrices.
• Format documents for consistency, professionalism, and accessibility, ensuring alignment with company branding and technical style guidelines.
• Develop supporting collateral such as datasheets, technical brochures, white papers, and case studies to communicate IT solutions and value propositions.
• Apply advanced document styling, formatting, and layout techniques in Word and other authoring tools to enhance usability and readability.
• Review and proofread all content for accuracy, technical precision, grammar, and clarity.
• Manage version control, maintain document repositories, and update templates to ensure efficient documentation workflows.
• Ensure all materials meet established standards for tone, style, security, and compliance.
• Support other departments by creating and editing reports, presentations, release notes, and client communications as required.

Qualifications

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