Roles & Responsibilities
Front Line Associate (Full-time) Singapore
Do you possess exceptional customer service skills? Do you want to join a global company that is committed to moving money for better?
Join Western Union as a Front Line Associate (Full-time).
Motivated by our values : purpose driven, globally minded, and trustworthy & respectful
Were a FinTech thats using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
Were a team of over 8,000 employees serving 200 countries and territories. We believe when money moves, better things happen.
Better starts and ends with the customer
You will be responsible for welcoming customers, providing them with guidance & help in processing their transactions. Another aspect of your role is to ensure that all transactions are performed in accordance with our compliance rules and you will professionally deal with customers inquiries in a timely manner.
Here are some skills, attributes, and qualifications you will have :
- Customer service experience in money transfer operations
- Problem-solving skills
- Experience in cash management
- Fluency in English and other languages preferred
- Proficiency in MS Office tools
- Able to work on weekends, especially on Sunday
Benefits
You will have access to multiple health insurance options, accident and life insurance, and resources for development and training, in additional to a range of other global employee benefits
The following additional location-specific benefits also apply (note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment).
Your Singapore specific benefits include :
- Employee Assistance Programs
- Global Recognition and Rewards Programs
- Employee Wellness
- Annual Leave, Sick leave, Compensatory leave, and Maternity / Paternity leave
- Hospitalization Insurance Coverage
- Group Life Insurance
We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve.
We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status.
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