Clinical Outreach Manager, Military (West Coast)

Job Description

Job Description

Why Charlie Health?

We are currently facing a nationwide mental health epidemic marked by escalating rates of depression, anxiety, trauma, substance use disorders, and suicide.

At the same time, individuals who are struggling and seeking support are often met with geographical and financial barriers, driving increased urgency for a new approach to behavioral health treatment.

At Charlie Health, our mission is to connect the world to life-saving mental health treatment. Our treatment programs combine curated groups, individual therapy, and family therapy into personalized, evidence-based treatment plans to provide long-term healing from home.

By prioritizing connections among people with shared mental health experiences and goals, Charlie Health fosters sustainable healing and achieves industry-leading clinical outcomes, with over 90% of our clients seeing improvement in their most severe mental health symptoms.

Every member of the Charlie Health team is fueled by an unwavering passion for our mission. If you share this commitment, we invite you to join us in making a tangible impact on the mental health landscape.

About the Role

Charlie Health is one of the fastest-growing startups in the healthcare industry, working tirelessly to connect people everywhere to life-saving mental health treatment.

Our Clinical Outreach team members are the lifeblood of our business; they know our product, partners, and patients better than anyone.

In this role, you'll be joining a team of passionate professionals dedicated to our mission of providing critical mental health resources to the military community.

In this position, you will build relationships with key stakeholders on military bases, including healthcare providers, base leadership, and community support officers, to ensure that active duty personnel, veterans, and their families have access to Charlie Health's mental health services.

You will educate base communities about our programs and collaborate closely with military partners to address their unique mental health needs.

This role requires a strong sense of purpose and an ability to communicate the value of our services within the military ecosystem.

While the work can be challenging, every interaction you have will directly impact the well-being of those who serve our country.

In your role, you'll have unparalleled responsibility while collaborating with sharp, spirited, and ambitious coworkers. You'll also receive competitive benefits, ensuring you have the resources to thrive both personally and professionally.

At Charlie Health, we believe in leading with our "why" and connecting with our purpose every day. Join us to find not only a career but a calling.

Responsibilities

• Develop and operationalize a go-to-market strategy specifically focused on military bases and communities.
• Create, build, and manage relationships with military healthcare providers, mental health officers, and base leadership across priority markets
• Go in the field 4-5 days / week, visiting military bases to conduct educational meetings, presentations, and outreach activities aimed at raising awareness of Charlie Health's mental health resources
• Identify needs, address barriers to treatment, and establish partnerships with military referral sources to increase access to care for active duty personnel, veterans, and their families
• Design tailored strategies to engage and support military healthcare systems and community networks
• Deepen Charlie Health's penetration across existing military partnerships and collaborate on long-term initiatives
• Attend and lead educational events, presentations, and outreach efforts on military bases, as well as virtual meetings and webinars to maintain engagement
• Synthesize and share feedback from military partners and stakeholders to inform the company's marketing and product strategies
• Work closely with internal teams, including marketing, product, client success, and legal, to achieve go-to-market goals in the military channel

Requirements

• Must have military base access / clearance
• Must be fluent in English
• You have 3-4+ years proven sales experience - owning & overachieving KPIs is a plus
• Ability to build relationships, educate, and collaborate with military personnel and leadership
• Ability to travel to military bases across the West Coast
• Ability to energize, advise & persuade senior corporate personnel
• Strong interpersonal, relationship-building and listening skills, with a natural, consultative style
• Strong project management skills, with a demonstrable ability to corral and manage details in a fast-paced, fluid environment
• Experience with Microsoft Office / Teams and Salesforce

Benefits

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.

Additional Information

The total target cash compensation for this role will be between $65,000 and $100,000 per year at the commencement of employment.

However, pay will be determined on an individualized basis and will be impacted by location and number of years of experience.

Further, cash compensation is only part of the total compensation package, which, depending on the position, may include stock options and other Charlie Health-sponsored benefits.

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Our Values

• Connection
• Care deeply
• We care personally about every single person in the Charlie Health ecosystem : our clients, providers, and team members alike.
• Inspire hope
• We inspire hope with every interaction, reminding our clients that we truly and unconditionally believe in them.
• Congruence
• Stay curious
• We ask "why" five times before we're satisfied with the answer. We don't stick to the status quo; we challenge our assumptions and remain humble.
• Heed the evidence
• Above all, we're results-oriented. When we find data that calls our original plan into question, we modify or pivot.
• Commitment
• Act with urgency
• We work as swiftly as possible. The mental health crisis is relentless, and so are we.
• Don't give up
• Our clients don't give up and neither do we. Persistence is our superpower.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page : https : / / www.

charliehealth.com / careers / current -openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company.

In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team.

All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.

com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves.

Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.