Robertshaw is a private equity-owned global design, engineering, and manufacturing company selling product solutions to the appliance, automotive, and HVAC industries.
We are an industry leader in advanced flow control components and systems for water, gas, and other fluids to help build extraordinary products that improve safety, comfort, health, and happiness.
When you join Robertshaw, you’re joining a company with over 125 years of experience and a global team with focus on innovation.
Position summary :
Our AR Department has an opening for an experienced Sr. AR Collections and Deduction Analyst who possesses strong accounts receivable experience in business collections working a portfolio of customer accounts and strongly focused on reducing past dues with urgency.
The ideal candidate for this role would be self- motivated, able to learn Plex system quickly, and able to navigate the company structure to resolve issues causing past dues on the accounts.
The Sr. analyst will be expected to maintain a book of assigned North America customer accounts while keeping detailed notes of all collection activities.
The Sr. AR team member would function with minimal direction after initial training and would serve as an escalation support resource to other collectors, as needed.
Key Responsibilities
- Prepare AR reports and individual customer statements that include detailed notes on issues identified.
- Review payment deposits, credit levels, and historical average days to pay before sending statements to customers.
- Proactively contact customers and other internal contacts to resolve all past due on customer accounts quickly
- Cross functionally works with various departments, including Cash Applications, Sales, Quality, Customer service teams, to achieve resolutions on collection issues
- Develop collections strategies for unique situations and use negotiation skills to bring issues to a fast closure
- Process Global Credit release requests on pending orders within 24 hours
- Process Global requests for opening new accounts or performing customer account changes
- Proactively suggest to A / R manager process improvement ideas to facilitate collections
- Assist AR Manager on various AR related projects, as needed
Experience, Skills, and Education
- Minimum of 2 Year College Degree
- 5+ year of B2B collections and reconciliation experience of customer accounts involving deductions, short-pays, RMAs, Credits, Unapplied payments and more.
- 5+ years of dispute resolution experience in a manufacturing setting, preferred.
- Advanced proficiency in Microsoft Excel, including in Vlookup and pivot tables.
- Positive and self-motivated person who strives daily to achieve positive results on individual and team collection goals
- Prior experience working daily with remote and diverse teams is strongly preferred
- Hybrid Schedule 2 days home / 3 days in office must be approved and up to AR manager discretion after first 30 days of employment
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