Essential Functions
- Provide an exceptional customer experience by ensuring the customer is always the priority
- Assist customers in all aspects of total store fulfillment and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary
- Determine customer needs based on personal features and other customer preference related factors; suggest additional merchandise to compliment customer selection
- Demonstrate knowledge of store products and services to build sales and minimize returns, including Macy's Loyalty Programs
- Be proficient in POS systems including but not limited to Search and Send and My Client
- Proactively assist customers who are using devices to shop and compare, whether Macy’s devices or their own
- Develop new business and expand client base through networking, suggestive selling and on the floor presence
- Maintain department recovery standards; including fitting room go backs to standard, if applicable
- Retrieve additional merchandise for customers as requested
- Assist the Support Colleague Team in the movement of fixtures and merchandise for new product, season changes, and clearance sets
- Assist in inventory and markdown process
- Adhere to Asset Protection and inventory control and compliance procedures
- Follows shortage programs and procedures
- Perform these and other functions in an efficient manner, as directed by the Supervisor
- Regular, dependable attendance and punctuality
Qualifications and Competencies :
- No Education or Experience Required
- Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
- Resourceful and able to adapt quickly to changing priorities
- Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
- Ability to work a flexible schedule with retail hours, including day, evening, weekends, and / or holidays
Essential Physical Requirements :
- Position requires prolonged periods of standing / walking around store or department
- May involve reaching, crouching, kneeling, stooping and color vision
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions
- Frequently lift / move up to 25lbs
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